AddressThe Department of Educations' Cloud Applications team within the Information & Technologies Branch, is seeking a skilled and experienced Technical Officer to join our dynamic team. This role will play a crucial role in technical advice and services, including troubleshooting, deployment and testing activities across various Microsoft M365 technologies.
About the Department of Education:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role:
As a Technical Officer, you will play a crucial role in the configuration and management across various Microsoft M365 technologies. Your responsibilities will include, but not limited to:
- Configuring M365, Power Platform, SharePoint, and Teams: Collaborate with Senior Project Officers to set up and optimize these platforms.
- Troubleshooting and Issue Management: Provide support related to SharePoint online as well as troubleshoot application and internet filtering connection issue using tools like Wireshark and Splunk.
- Business Requirements Translation: Assist in translating business needs into technical configurations.
- Documentation Development: Contribute in the creation of business, technical, and training documentation.
- Project Support: Assist in project delivery and issue resolution.
- Cross-Functional Collaboration: Work closely with business users, developers, and IT professionals.
- Technology Trends: Stay informed about new technology trends and recommend improvements for existing systems and processes.
About the ideal candidate:
- Relevant Professional Experience: You have a background in IT, Business, or Systems.
- Microsoft Technology Experience: Experience configuring and management of M365, the Power Platform, SharePoint, Project Online, and Teams.
- PowerShell Scripting and Automation: Some experience with PowerShell Scripting and Automation would be favourable.
- Business Requirements Translation: Proven ability to translate business requirements into technical configurations.
- Project Environment Familiarity: Exposure to project environments, including document preparation, reporting, and training materials.
- Quick Learner: Ability to learn and support new software and solutions.
- Exceptional Communication Skills: Strong written and verbal communication skills.
- Being Super Organised: Being thorough and strong administration skills and experience
If you're ready to contribute your expertise and collaborate with a dynamic team, we encourage you to apply for this exciting opportunity!
Please refer to the attached role description for any mandatory requirements for this position.
How to Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. ( https://alt-qed.qed.qld.gov.au/working-with-us/induction/department/human-resources/inclusion-and-diversity#:~:text=Pathways%20to%20Parity,participate%20fully%20in%20our%20workplaces. )
