Address
Form of work Wellspect Healthcare är en ledande global leverantör av innovativ medicinsk utrustning som hjälper människor med blås- eller tarmdysfunktion. Wellspect har fler än 1000 anställda runt om i världen som dagligen bidrar till att göra skillnad för alla de människor som behöver företagets produkter och tjänster.
Wellspect är en världsledande tillverkare av intermittenta urinkatetrar, där LoFric® är det mest kända varumärket. Företaget har också utvecklat Navina™, en lösning som hjälper mot kronisk eller allvarlig förstoppning och avföringsläckage. Navina™ är förmodligen marknadens mest avancerade irrigationssystem, en smart digital lösning som kombinerar hög användarvänlighet med klinisk effektivitet.
Wellspect strävar efter att bli klimatneutralt med minsta möjliga påverkan på miljön. Företaget har sitt huvudkontor i Mölndal, är verksamt i över 30 länder och är en del av Dentsply Sirona – världens största tillverkare av professionella dentala lösningar. Dentsply Sirona är listat på NASDAQ i USA under symbolen XRAY.
Besök www.wellspect.com eller www.dentsplysirona.com för mer information.
About the role
Based in our Cowandilla office, as a Technical Service Support Coordinator you would be responsible for providing high level technical support service to our internal and external customers throughout SA and WA. This includes handling of incoming calls from customers, scheduling of service jobs for Field Technicians, invoicing, general administration, troubleshooting with customers via phone, all related to the installation, preventive maintenance, and break down repair of dental equipment. You will also have a positive influence on the financial goals of the company through accurate and timely invoicing, inventory control and of course, advocating and promoting the superiority of our products and services to those we serve.
About you
You will thrive in this role if you have:
Previous experience in field-based equipment maintenance industry
A strong attention to detail with focus on data accuracy and compliance
Ability to multitask between phone calls
Highly developed problem solving/trouble shooting skills
A reputation for excellence in customer service
Proven ability to work under pressure and to a deadline
Ability to work autonomously and part of a small team
Confident in using Microsoft platform (Outlook, Teams)
Previous experience using Salesforce would be advantageous
In addition to the above, it would be advantageous if you have experience working in the dental/health care industry.
What we offer
Dentsply Sirona is a great place to grow your career. In addition to our leading position as the world's largest manufacturer of dental products and technologies, we are well known in the dental industry for our dedication to professional development, collaborative company culture and the broadest clinical education platform in the industry. We take our corporate social responsibility seriously and are committed to providing a workplace with outstanding tools and resources for our exceptionally talented employees. Working at Dentsply Sirona you will have access to a range of benefits including:
In house training
SureSmile aligner discounts
Service recognition rewards
Quarterly peer review rewards
Employee Assistance Program
Subsidised flu shots
Access to LinkedIn Learning
Blood Donor Leave
Volunteers Leave
Access to Worksafe Guardian
Annual Christmas celebration
Comprehensive onboarding and induction program
Quarterly performance and development reviews
If this sounds like you and you have what it takes - APPLY NOW!
