Technical Support Specialist - Australia Based

Uptime.com, a leading website monitoring company, is seeking a highly motivated Technical Support Specialist to join our team.

\*\* Please note that we are only recruiting in Australia, at this time, due to some shift schedule constraints, but the role is still fully remote anywhere in AU \*\*

If you are self disciplined and looking to work full-time remotely this is the position for you.

As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you must possess excellent communication skills, both written and verbal, and have prior experience in a comparable technical support position.

We will give priority to candidates with industry experience who can demonstrate their professionalism and knowledge in the field.

Responsibilities:

• Providing technical support to clients via email, live chat or phone
• Conduct client success outreach and product demo calls
• Join Sales Team on Technical calls for potential clients
• Assist with QA of internal development for end users
• Internal support and operation tasks
• Review and edit content for the marketing site and user-facing support documentation

Qualifications:

• Strong analytical and critical thinking skills
• Native or Advanced English speaker and writer.
• Strong written and verbal communication skills
• Tech-savvy
• Autodidact (self-learner)
• Strives for technical correctness
• Ability to work well with global teams
• Proficient at resolving problems remotely
• Self-starter, self-motivated
• Must be able to multi-task and troubleshoot quickly in a fast-paced environment where no two days are the same
• Team player and collaborator
• Understanding of website protocols

Great to have:

• A passion for technology and its abilities
• Experience with video or visual mediums
• Creative collaboration and problem-solving skills
• Experience with Zendesk
• Familiarity with website monitoring

Job Type: Full-time

Salary: $50,000.00 – $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have any programing or IT experience? If so please state what type.

Experience:

• QA: 1 year (Preferred)
• Technical support: 3 years (Required)

Language:

• English (Required)