AddressAbout the Role
As a Telehealth Nurse, you'll play a crucial role in providing professional and immediate health advice to the community through our dedicated 24/7 service. Join us in our mission to improve access to healthcare nationwide. You're not just taking on a job; you're becoming a part of something truly meaningful, at the forefront of modern care delivery.
This is an exceptional opportunity to work flexibly from anywhere across Australia, including the comfort of your own home!
In this role, you'll leverage your clinical expertise and knowledge in a supportive environment, with opportunities to expand your capabilities across diverse nursing domains, gaining a comprehensive skill set beyond a single specialty.
Our team is not only hardworking but also incredibly supportive. Here, you'll find more than just colleagues; you'll find a team that uplifts and celebrates your success.
About You
We're actively seeking experienced Registered Nurses with a minimum of 3 years full-time (or part-time equivalent) post-graduate clinical experience, particularly in emergency, triage, telehealth, or first responder care.
Successful candidates will demonstrate a keen interest and passion for delivering high-quality and efficient assessment, advice, triage, and referral assistance within a telehealth setting.
You possess a professional, patient, and friendly demeanor, enjoying interactions with patients and assisting with various healthcare needs.
As someone who enjoys working independently as well as part of a team, you're committed to delivering safe, efficient, and high-quality care. You take pride in contributing to the delivery of the highest standards of care to patients.
You are collaborative with a strong customer service focus, able to quickly build rapport and trust. A quick problem solver, you excel at 'thinking on your feet,' with a solid background in governance and compliance.
Respectful and professional, you demonstrate exceptional moral values in everything you do.
To be successful in this role, you will have:
- Bachelor of Nursing or Equivalent
- Minimum of 3 years full-time (or part-time equivalent) experience in the healthcare system
- Current unconditional and unrestricted registration as a Registered Nurse Division 1 with the Australian Health Practitioner Regulation Agency (AHPRA)
- Recent participation in CPD activities in accordance with AHPRA
- Strong oral and written communication skills
- Ability to work independently as well as part of a team
- Experience in inbound and outbound call handling and associated correspondence
- National Police Check
- Current Working With Children Check from the state you are based in
- Strong computer and IT competency. As we are a remote work from home workplace, technical abilities form an important part of the role.
Rewards & Benefits
- Be part of an amazing culture, based on the values of trust, care, innovation, and pride
- Paid CPD leave
- Flexible work available across a 24/7 roster
- Gain access to Global Employee Networks that embrace diversity and inclusion
- Extensive employment and growth opportunities across Serco's many contracts
- Meaningful work providing healthcare supporting services to the community
- Paid annual and personal leave, as well as Community Service Leave (For Full Time/Part time Employees)
- Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas, and more!
- Plus, ongoing 24/7 immediate mental health and counseling support via our Employee Assistant Program (EAP)
- Join a dedicated team of collaborative and supportive health professionals
About Us
At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organizations around the world. We apply world's best practice, insights, and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice, and Transport. But no matter your role or where you're based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit [Serco's website](www.serco.com/aspac).
Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.
If you would like to learn more about these and other opportunities available, please visit [Serco's careers page](www.serco.com/aspac/careers) to find out more.
Serco and Proud
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defense, justice, immigration, healthcare, facilities management, and citizen services.
Serco’s values of Trust, Care, Innovation, and Pride underpin everything we do. We are curious, creative, and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disabilities. By joining Serco, you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging #indigenous.
