AddressShape the future of orchestral music as our Ticketing & Philanthropy Coordinator at Perth Symphony. Elevate cultural experiences and connect community through performances. Join us now!
About us
Established in 2011, Perth Symphony Orchestra (PSO) exists to reach every Western Australian with orchestral music and provide a platform to showcase the extraordinary musical talent we have in our home state.
We are a dynamic musical organisation that seeks to redefine the rules of symphony orchestra performances. We do this by playing in places and spaces you’d never expect to find an orchestra, including sheds, warehouses, even haybale arenas in locations all over WA. We perform music from Mozart to Metallica and connect everyday West Australians through powerful orchestral performances of music they know, performed in their own backyard.
PSO has a unique position in the state’s cultural fabric as a nimble and flexible organisation that collaborates with a huge range of artists, art-forms, styles and cultures, to elevate WA communities through symphony orchestra performances.
About you
This role works closely with the Marketing Manager and CEO to coordinate all aspects of the company’s ticketing and philanthropy services to ensure that patrons have positive customer service experiences and form an ongoing relationship with Perth Symphony Orchestra.
The Ticketing & Philanthropy Coordinator will bring strong administrative and IT capabilities to drive efficiency and reliability into the back-end of PSO’s customer services. The Ticketing & Philanthropy Coordinator will be a natural communicator and have the ability to easily connect with a wide variety of stakeholders. Supporting a growing Philanthropy Program, the ideal candidate will have an interest in events, incorporating PSO’s personality of Fun, Fresh and Fearless into activations and finding opportunities to engage stakeholders with our mission of Music for Everyone.
Key Responsibilities
The Ticketing & Philanthropy Coordinator is responsible for overseeing all aspects of ticket sales and philanthropy coordination for the organisation’s stakeholders. This front-line role provides exceptional customer service to patrons and ensures a robust program and database to support this delivery.
- Ticketing Operations Management: Oversee ticketing software implementation, collaborate with event organizers and the internal team, manage ticketing budgets, allocations, and customer service, and monitor ticket sales and financial performance.
- Philanthropy Coordination and Donor Relations: Plan and facilitate philanthropic initiatives, manage donor relations and communications, and oversee donor databases and gift processing, providing regular reports to the CEO.
- Donor Stewardship & Prospect Research: Collaborate with the CEO and Creative Director on donor stewardship and cultivation, develop the philanthropy matrix, research prospective donors, and manage donor and event files.
- Special Events: Coordinate donor engagements and fundraising events, solicit in-kind donations, and collaborate with the Artistic and Production teams for event activations.
- Volunteer Management: Manage volunteer records, schedule assignments based on skills and interests, and coordinate appreciation events and recognition programs.
- Marketing and Communications Support: Collaborate with the Marketing Manager to coordinate appeal mailings, donor communications, and marketing materials, ensure brand consistency across documents, update the Philanthropy page on the website, and contribute content for PSO's online platforms.
Application Process:
Applicants will be shortlisted for interview on the basis of their CV and covering letter, preferably not exceeding 2 x A4 pages per document.
Candidates are reminded that they should use the covering letter to make explicit connections between the skills and experience detailed on their CV and the Attributes, Capability and Competencies outlined in the Position Description here: https://perthsymphony.com/get-involved/work-with-us.
Applications should be submitted by e-mail by COB 5 July to *************@perthsymphony.com.
