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Form of workSalary: $635.30 to $742.70 per week (dependent on age) Plus 10.5% Superannuation
Position Status: 12 Month Traineeship
Hours of Work: 35 Hours Per Week (9day fortnight)
Closing Date: 5.00pm Sunday 8 January 2023
About the Opportunity
Are you looking to kickstart your career in Cowra and obtain a nationally recognised qualification whilst receiving on the job training? Then a traineeship with Cowra Council may be the opportunity for you! Our program offers local school-leavers the unique chance to make a start on their working lives. An exciting opportunity exists for a highly motivated and enthusiastic recent local Year 12 school graduate to join the Customer Service team at Cowra Council and complete a Certificate III in Business (Customer Engagement).
The Trainee - Customer Service Officer is part of a small team who are the face of our organisation, the successful applicant will be passionate about delivering positive face to face customer service experiences and enjoy working in a fast-paced environment. This position is responsible for processing front counter and over the phone customer transactions and enquiries using a variety of computer systems as well as liaising across all departments to refer customer services enquiries onto the relevant personnel.
To be successfully considered for this role, you will have:
Willingness to contribute toward the success of the team.
Excellent communication and problem-solving skills.
Strong work ethic with a commitment to health, safety and environmental work practices.
The ability to follow direction and procedures, while showing initiative.
Intermediate to advanced computer literacy skills with high levels of data entry accuracy and speed.
High resilience level and the ability to work well under pressure.
The ability to maintain confidentially.
Previous experience in processing of credit card payments received at the counter and over the phone and cash handling experience (preferred)
Position Details
$635.30 to $742.70 per week (dependent on age) Plus 10.5% Superannuation.
12 Month Traineeship, with the opportunity for permanent employment after the traineeship is completed.
8am to 4:45pm, 35 Hour week with RDO every fortnight.
Employment conditions are in accordance with the Local Government (State) Award.
Candidates must have the right to live and work in Australia to apply for this position.
Position Description
For further enquiries please contact Scott Ellison, Manager - Finance on 02 6340 2106.
How to Apply
Before you apply for this position, please read the position description carefully to assess your eligibility and suitability for the position. You will be required to answer questions relating to the selection criteria on the online application below, your answers will be accessed and rated, so please ensure you take time in providing your answers and give examples of demonstrated experience when requested.
You will also be asked to attach your current resume which should include two referees. Please note that you cannot submit your application without attaching your resume. A cover letter is not mandatory, but may be added if so desired.
Cowra Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise at time of application.
Please Note: Once you have commenced your online application you cannot save and continue at a later stage.
Applications Close: 5.00pm, Sunday 8 January 2023
Pre-employment Screening
In the event you are shortlisted for an interview, and are then selected to progress to the next stage following interview, you must be prepared to undergo the following pre-employment screening processes as part of the selection process:
A pre-employment physical examination, including hearing, drug & alcohol assessments.
Please include two referees in your resume for reference checking purposes - please ensure your referee details are current.
Provide the applicable Working with Children Check number if the role applied for requires a Working with Children Check.
Council may also check authenticity of certificates and qualifications.
Privacy Statement
As part of the recruitment process, Cowra Shire Council will be collecting information about you. This information is private information for the purposes of the Privacy and Personal Information Protection Act. This information will be included in the recruitment file and only accessed by members of the Recruitment Selection Panel.
Equal Employment Opportunity
Council aims to ensure fair, equitable and non-discriminatory consideration for all applicants, regardless of sex, ethnic or racial origin, or physical disability.
