Trainee Train Guard

About us

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

About the team

Train Guards are part of the Sydney Trains Crew Service Experience team. Our team provides safe, reliable and efficient customer rail services across the Sydney metropolitan area.

More than 1.3 million customers travel across our Sydney Trains network every day. In the last five years, customer journeys have increased by 30 per cent and are expected to keep growing at five per cent per year, with a potential two million customer journeys on weekdays by 2026 and an anticipated increase of two million more people living in NSW by 2031.

We’re preparing for the future by employing more crew across our team, adding 41 new trains to our fleet, implementing new technology, and continuing to integrate with the Sydney Metro network.

The opportunity

Want to learn all the skills it takes to be a Train Guard while earning a full-time salary?

With customer demand for our train services continuing to rise, we’re looking for the next generation of Train Guards to help deliver safe and fast travel for our customers - now and into the future.

Train Guards are responsible for the safety of our customers and help support train operations. Train Guards help provide customer service and physical assistance, communicate service information through public announcements and answering enquiries, and are trained to handle critical incidents or emergency situations.

Our six-month paid Trainee Train Guard program will help you develop the skills and capabilities to become a qualified Train Guard. You’ll learn how to manage a variety of work scenarios through a combination of on-the-job and classroom training. You’ll also receive ongoing mentoring and support from our dedicated trainers and get to know others in your training school cohort.

While the path to becoming a Train Guard is dynamic and rewarding, our Trainee program also reflects the work conditions and personal commitment it takes to help Sydney Trains run its network 24 hours a day, seven days a week. Your training schedule will include early mornings, evenings and weekends.

Enjoy a great range of work benefits

Starting salary from $1,310.30 per week + 10.5 per cent superannuation, leave loading and shift allowances
Five weeks of annual leave per year
Free travel across NSW public transport

For more information on some of the employee benefits our Sydney Trains employees may be eligible for, read our Employee benefits guide

Want to know more?

View the role description for this position.

Read through our candidate information pack to learn more about the role, working with Sydney Trains and the recruitment process.

About you

We’re looking for candidates who enjoy working with customers, are passionate about safety, and can commit to our six-month Train Guard training schedule.

People without prior experience are welcome to apply.

Essential requirements

To be eligible to apply, you must be:
An Australian Citizen or Permanent Resident
At least 18 years of age.

How to apply

To apply for this position, please submit your resume and answer all questions within the online application process.

You will be assessed on your understanding of the role in your application, so make sure you carefully read through the role description and candidate information pack.

Applications close: 11:59pm Sunday, 15th January 2023

Please note before applying:
This will be a highly competitive recruitment process where we want to see that you understand the role and how it would impact you if you were successful. Please take the time to read this advertisement and the Train Guard Information Pack before commencing an application.

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age. We will be using this recruitment campaign to fill a limited number of Trainee Train Guard positions and not all candidates will be contacted.

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them with flexible work policies, offerings and practices. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly. We’re proud to be recognised as a FlexReady Certified employer and winners of the ‘Best Remote Work Strategy’ for our hybrid ways of working at the Australian HR Awards 2022.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Dyanna Hernandez at DYANNA.HERNANDEZ@TRANSPORT.NSW.GOV.AU.

Learn more about how Transport supports people with disability and those providing care via Transport Careers Supporting People with Disability page.

Apply today to register your interest!

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with Sydney Trains.

Find out more about Sydney Trains at https://www.transport.nsw.gov.au/sydneytrains/about-sydney-trains. ?

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