Address
Form of work Ongoing Full-Time
Location: Parramatta (Hybrid)
About the Department of Education
The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.
For more information about the Department of Education, please visit NSW Department of Education
About the Directorate – Student and Parent Experience (SPX).
The vision of the Student and Parent Experience Directorate is to harness the voice of learners, parents, and carers to contribute to designing and delivering a world class educational experience.Our purpose is to enhance education outcomes through enhanced experiences, enabling all learners to achieve their best potential across early childhood, school education, and post school education in VET.
The directorate develops and delivers a range of initiatives through consultation and an evidence-based approach which shows that a shared responsibility for learning is a key factor in maximising student success.
There are three streams within the Directorate that work together to achieve our goals.
Experience Strategy and Design
Voice and Insights
Complaints Resolution
All positions within our Directorate give you the opportunity to have a positive influence on the experience of our learners/students and parents/carers and deliver improved satisfaction.
About the role
The role coordinates and supports training initiatives, projects and resource development which builds the capability of staff to effectively respond to complaints made to the Department. The role works collaboratively with key partners to organise and coordinate the day-to-day operational requirements for timely and effective training delivery to build capability in alignment with Capability Uplift objectives.
The successful candidate will be motivated and be customer service oriented in their approach. If this role sounds like you, we look forward to hearing from you!
For further information please view the Capability Development Officer role description
Essential requirements
Tertiary qualifications or relevant experience in the training and development.
Hold a valid clearance to work with children (Working with Children Check) for paid employment.
Key knowledge and experience
Experience in developing and coordinating training programs and initiatives.
Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
About you
Be a self-starter
Strong verbal and written communication skills
Good problem-solving and coordination skills
Experience in a similar role is highly regarded
Benefits
Opportunity to make a difference at Department of Education
Flexible work-life balance
Competitive salary
35 hour week
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 targeted questions below:
Targeted Question 1
Share an example of where you’ve had to manage competing priorities? What strategies, systems and tools did you implement and what was the outcome? (300 words maximum)
Targeted Question 2
Describe an example of how you have identified and solved a problem with a business process. What strategies did you implement to solve the problem? How did you measure your solution’s effectiveness? (300 words maximum)
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a Working with Children Check (if required) and National Criminal History Check.
Additional Information
Closing date: 20th March 2023
For role enquiries please contact Kim Heckenberg on 0412767921 or kim.heckenberg@det.nsw.edu.au
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.”
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
