Travel & Reservation Consultant

Travel & Reservations Consultant

Brisbane

About the Business

Urban Rest is a fast-growing challenger in the serviced apartment and corporate housing space with properties across Australia in Sydney, Melbourne, Adelaide, Brisbane and Canberra. We have also had the exciting opportunity to expand internationally into the European market, with properties now in London, Dublin and soon to be New Zealand.

We are a technology enabled business disrupting a stagnant sector with a unique focus on traveller well-being. We have experienced rapid growth, strong customer loyalty and success over the last six years since launch and are now going through a period of scaling the business in various locations across the country and into Europe, offering the chance to join a growing business at a pivotal stage of growth.

About the Role

The Travel & Reservations Consultant is responsible for managing the booking process for Urban Rest properties and being the liaison between customers and the company until the point of booking. Their main focus is on assisting clients with booking requests and successfully converting these into bookings for Urban Rest properties. They use relationships and selling techniques to ensure customer satisfaction during this phase and successfully hit conversion rate targets. The Travel & Reservations Consultant also assists clients with arranging of ancillary services such as private transfers, mid-stay cleans and meet & greet services.

Responsibilities

• Building a deep understanding of the Urban Rest product offering in order to match products to customer booking requests and continuously communicating the value of Urban Rest.
• Generate quotes and respond to individual quote requests by customers via email, telephone and web chat.
• Work with travel partners to ensure that quotes are submitted within the various client frameworks, required format and appropriate channels based on their individual needs.
• Make reservations in the property management system and trigger invoices and booking confirmations to customers and guests.
• Optimise inventory where appropriate in partnership with the Reservations and Customer Success Manager as well as Revenue & Distribution team.
• Book and organise ancillary services for clients such as airport transfers, grocery deliveries, mid-stay cleans and Meet & Greet services.
• Manage invoices and payments for bookings with clients including keeping track of unpaid invoices and chasing payment.
• Use sales techniques to maintain a set conversion rate for bookings and optimise revenue generation for the company. Cross sell locations where required and upsell additional services.
• Work closely with the Sales and Account Management teams to optimise the booking process for corporate clients and travel partners.
• Following up on outstanding quotes and appropriately documenting the reasons for a lost opportunity.

What We Look For

• Willingness to work a flexible schedule across a 7 day week when required
• Must hold full working rights in Australia
• Very strong relationship skills; ability to manage different types of stakeholders and personalities
• Strong communication skills
• Problem solving skills; being able to find solutions to alleviate pain points for clients
• Flexible: being able to handle large volumes of emails and calls and prioritise appropriately

Benefits and Perks

• Salary package of $60, 000 - $70, 000 plus superannuation
• Flexible hours and the option to work from home when business allows
• Discounted stays at Urban Rest properties
• A fantastic work culture that is fun, friendly, and collaborative
• Learn from disciplines across the whole business including finance, sales, and marketing, gaining a 360 understanding of running and growing a business
• As the company grows, this role will provide plenty of room for career growth and progression
• Dog friendly office in East Brisbane, close to public transport

How to Apply

Please submit your application by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.

We look forward to hearing from you!

https://www.stayurbanrest.com