Tyre Shop Staff - Fitters & Supervisors

Position Summary

Tyre Fitter - Balances, installs, repairs, and rotates tyres. Assists with tyre sales when necessary. Answers member questions and makes recommendations on tyres. Stocks tyres in the service area. Follows proper safety procedures and standards. Maintains courteous member service at all times while contributing to a smooth flow of members through the Tyre Centre.

Tyre Supervisor - Supervises and participates in the daily operations of the Tyre Centre. Implements and upholds proper Tyre Centre and general safety procedures and standards. Maintains courteous member service at all times while monitoring a smooth flow of members in and out of the Tyre Centre.

Job Duties/Essential Functions

Tyre Fitter:
Locates member car in Tyre Centre area of lot and lists any prior body damage on service order
Drives member vehicle into install bay, onto hydraulic hoist and sets brake
Removes wheel using impact gun
Rolls wheel to mounting machine, removes tyre from wheel
Attaches new valve stem, mounts new tyre on wheel, fills tyre to appropriate air pressure
Operates automatic balance machine to get reading of proper weight and placement to balance wheel
Attaches lead weights to rims with lead weight hammer
Re-attaches wheels to auto using impact gun and hand torque wrench according to Tyre Centre procedures
Alerts manager/supervisor to complete 9-point check and authorise vehicle release
Parks member automobile in car park and returns invoice and keys to sales desk
Performs second torque check after manager/supervisor on tyres installed by others
Repairs flat tyres for members
Cleans install area by sweeping, mopping, spraying, wiping
Assists members in determining tyre needs, answers questions and makes product recommendations
Sells tyres using persuasive skills and product knowledge and ring up orders
Invoices tyre purchases and install/repair services
Loads tyres on dolly and transfers to install area
Receives accurate payment, makes change, process credit and debit charges, gives out receipt and submits order according to proper procedures for paperwork and performance of duties
Calculate refund amount for warranty returns of tyres and auto batteries
Communicates with Tyre Centre manager, Buyers, Receiving Department and Inventory Auditors regarding special orders, quantity, status, price, delivery, promotion of merchandise
Stocks tyres in sales area in accordance with Tyre Centre managers merchandising plan
Follows all safety procedures and guidelines

Tyre Supervisor:
Develops, coaches, counsels, and directs Tyre Centre personnel
Provides feedback to promote teamwork and accountability among employees
Interactively monitors employee performance and participates in performance reviews as needed
Works with the Tyre Centre manager in employee staffing and maintenance; interviewing, hiring, and reviewing
Provides recommendations for resolving personnel issues and training
Writes, reviews, and adjusts Tyre Centre schedules and coordinates employee lunches and breaks
Implements and upholds proper Tyre Centre and general safety procedures and standards
Assists members with purchasing tyres and writes tyre purchase and service invoices
Answers questions, makes recommendations, and provides prompt and courteous member service
Calculates refund amounts for warranty returns of tyres and auto batteries and approves product refunds
Performs Tyre Centre services as needed, including installing, filling, and balancing tyres
Assists the Tyre Centre manager in addressing Tyre Centre budge, training, staffing, supply order, and scheduling needs
Performs torque wrench certification testing monthly
Communicates with the Tyre Centre manager, Receiving Department, Buyers, and Inventory Auditors regarding orders, quantities, statuses, prices, deliveries, and promotions of merchandise
Coordinates and performs preventative maintenance and arranges repairs for machinery and equipment
Coordinates and participates in cleaning and monitors the cleanliness of the sales area and shop
Performs the opening and closing procedures as outlined in the Tyre Centre Forms
Assists in other departments of the warehouse as necessary
Provides and makes certain prompt and courteous customer service to members, employees, and suppliers

Ability to operate vehicles, equipment or machinery

Phone, computer, calculator, cash register, member automobile, balancer, torque wrench, dolly, mounter, impact gun, hydraulic hoist and power jack

Qualifications (Costco-specific or industry specific skills that candidates should possess)

Education/Training:
High School Certificate or higher; or Trade qualification

Licenses/Certifications:
Certificate II in Tyre Fitting
Tyre Certification Test (must pass)
Current unrestricted Driver Licence

Experience/Skills:
Mechanical aptitude and ability, tyre or comparable experience
Previous managerial or supervisory experience
Google Suite (Docs, Sheets, Slides) and AS400
Strong customer service, communication and interpersonal and skills
Problem solving and critical thinking
Basic math skills

Other specific requirements

Full COVID-19 vaccination or medical contraindications certificate
Satisfactory Criminal Record Check for certain roles

• If successful, you will be required to undertake role & department specific training within specified timeframes

Professional confidentiality is assured for all applications received. - No agency referrals at this time thank you.

Customer service, High School (Year 12)