Address
Form of work Sydney
Asset Management
Contract or Temporary
This is an exceptional opportunity to join a leader in fund admin services in Australia. The role is a senior level appointment seeking a broad background across registry, fund admin, relationship management and vendor oversight.
The role will be the Relationship Manager to manage the outsourced relationship with their Registry provider as well as being the escalation point for their clients.
This is a senior and key hire for our client and you will need to be able to operate independently, make decisions and guide outcomes that are beneficial to the company and their clients.
Their outsourced service provider you will be managing and overseeing is responsible for the registry and member administration services across managed funds, investment platforms, SMSF and superannuation funds. They provide registry services to several clients, under a sub-contract arrangement.
The responsibilities include:
Management of the Incident management procedures, including recording all incidents in the incident management tool and monitoring through to resolution
Review of Incident reports, ensuring appropriate details of issue cause, remediation & preventative measures
Review performance including, but not limited to, delivery against service level agreements
Review of monthly KPI’s to clients, investors, regulatory bodies and to teams
Staff management, Client liaison, Service management, Vendor management, Product management, Sales
The ideal candidate will have the following attributes:
5-10 years’ Registry or related fund administration expertise coupled with team management, relationship management, account management, vendor oversight experience
The ability to deal with all levels of seniority
Prior experience working with an external service provider
