Address
Form of workWe are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
ABOUT US
The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.
Purpose of the role
The Retail Visual Merchandiser has an important role in raising much needed funds to enable The Salvation Army to serve the needs of the local community, whilst providing an environment where customers and volunteers alike are treated with the dignity and respect reflected in the values and mission of The Salvation Army.
Personal Qualities/Attributes Required for Role
- Generates creative options and new ideas
- Eye for detail and a creative thinker
- Treats others with dignity and respect
- Encourages and cooperates with others to achieve common goals
- Recognises impact of own behaviour and emotions on others
- Is reliable and trustworthy
- Drives ownership of and adherence to vision, mission and values
- Models and promotes teamwork and collaboration
- Actively and calmly works to solve problems and resolve conflicts
- Facilitates effective workplace communication
- Delegates activities appropriately when required
- Consistently supports communications with workers about safety
Key tasks of the Role Key Activities Expected Outputs and measures
Support Visual
Merchandising
Plans · Research local lifestyle, demographics and design trends · Liaise with Store Manager and/or Corps Officers and/or WHS and/or TSA Property Department regarding fixtures, sourcing design elements required · Design a creative and effective floor plan for the Store · Create appealing displays, that lead customers through the entire store · Revise and present upcoming design ideas to Store Manager each month · Monitor costs and work within provided budget · Consult with and staff and/or volunteers on arranging displays · Implement design plans with Store Manager approval · Ensure store is presentable and inviting at all times · Ensure stock is displayed in accordance with Family Store guidelines and in-store signage is clear and professional · Ensure stock is replenished and regularly rotated according to stock rotation/discount schedule · Regularly liaise with stakeholders regarding design plans and approvals for implementation or updates · Updates to floor layouts at least monthly and to merchandise and mannequins at least weekly · Displays are eye-catching and support a good customer experience · Store staff and volunteers are aware of upcoming display changes and are briefed to be confident in carrying out floor plans and visual merchandising vision · All bric-a-brac, clothing and display is neat, ordered, clean and dust free · Signage is printed, never hand-written · Ensure stock is rotated and discounted according to schedule
Assist to achieve
budget and grow
sales · Support with implementing promotions by producing eye catching signage and/or flyers · Assist the Store Manager to seek additional ways to promote and grow store income · Store budgets achieved within 5% · Quarterly seasonal promotions along with a weekly special promotion · Exploration of one new idea to grow business each year
Participation and
support · Attend training as required · Attend regular team meetings · Support celebrating volunteer milestones (years of service) and special occasions such as birthdays · Monthly meetings with Store Manager to address operational and staffing matters.
Provide quality · Greet all customers in a warm and inviting · All customers to be acknowledged when
Key tasks of the Role Key Activities Expected Outputs and measures
customer service
manner. Offer assistance and advice on selections. · Refer people to appropriate Salvation Army services. they enter store. Provide assistance as required. · Accurate information provided to customers. Seek advice from Store Manager or TSA for accurate information.
Maintain a safe
and healthy
environment
- Ensure all fellow volunteers, TSA employees and visiting contractors follow WHS policies and procedures, and that you are demonstrating good WHS practice · Ensure customers are safe at all times · Monitor and remove waste · Advise Store Manager regarding use of the First Aid Kit, ensuring it remains fully stocked · Help maintain staff amenity areas (staff room and locker room), and that these are kept clean and tidy. · All WHS Accidents/Incidents and hazards reported to Store Manager according to procedures · Ensure all volunteers adhere to the safe standard operating procedures and hazard inspections are carried out according to TSA’s Hazard Inspection schedule · Ensure all walkways and change rooms are clear of obstruction and trip hazards (i.e. cords, rugs) · Waste removed from shop floor daily or sooner as required and all waste cleared from Family Store site on a weekly basis · Staff amenity is kept clean and tidy at all times
Qualifications and experience requirements for the Role
- Experience in customer service is favourable
- Experience in visual merchandising or design is desired
- Fully complete The Salvation Army's volunteer registration process
- Blue Card required if working with team members under the age of 18
- Complete TSA mandatory training and induction modules, and any other training as required
- Minimum 4 hours per week
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a National Police Check.
The Salvation Army is committed to the safety and wellbeing of all workers, clients and visitors. As part of this commitment, certain areas of work require vaccinations such as for COVID-19 and flu. Information on required vaccinations will be provided in the application process. Please consider this requirement when applying to a position at The Salvation Army.
