Workforce Optimisation Specialist

An exciting opportunity exists to join our Operations team as a Workforce Optimisation Specialist on a permanent/ full-time basis.
Why join us?

• State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
• A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
• We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
• We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

About the role
Every one of our team contributes to helping make our members’ world better. As a Workforce Optimisation Specialist, you will be responsible for developing, maintaining and improving the fit-for-purpose methodology, frameworks, guiding principles, planning and execution of activities identified to deliver operational excellence. You will ensure that the benefits associated with any uplift in operational excellence are realised, sustained, measured and reported on an ongoing basis. A key focus area of this role will be liaising with and facilitating workshops with Operations staff members and other Business units across Australian Retirement Trust to discuss concepts such as workforce planning, resource management, strategic business and financial planning.
Key accountabilities will include:

• Lead and facilitate weekly training and workshops with Operations staff and other Business units across Australian Retirement Trust to discuss important concepts such as workforce planning, resource management and strategic business.

• Run initiatives and BAU improvement activities aligned to workforce management and resource management and deployment.
• Continued adoption of active workforce management methodologies and the best practice use of the enabling tools.
• Analyses and uses related data to inform leaders for decision making.
• Ensuring the Operations leadership team are enabled to focus on the right balance of cost, quality and service, through coaching and guidance in the methodology, frameworks, guiding principles and appropriate activities.
• Act as the critical link between business and key suppliers to ensure that organisational/business needs are understood, agreed by all relevant stakeholders, and appropriate solutions are delivered.
• Supporting business leaders responsible for engaging front-line staff in the implementation, including coaching and onboarding training, as required.

This role is available as a permanent/ full-time opportunity.
We are flexible with location provided you attend our Brisbane office at least twice a week.
About you
If this is the right role for you, your skills and qualifications may include:

• Experience in the superannuation industry and/ or understanding of business operational processes is required.
• Demonstrated skill or the ability to acquire the skill in analytical tools and techniques, including modelling of data, systems, people and processes.
• Proven ability to effectively plan, prioritise and manage multiple and competing activities including leading the work of other change and business resources directly or indirectly as required.
• Active Operations Management (AOM) methodology champion accreditation or ability to acquire.
• Demonstrated high level skills in stakeholder management and developing trusted and enduring relationships with business clients, including superior consultation, facilitation, proven problem-solving abilities, and change management.
• Superior communication skills; written, verbal and interpersonal – with a diverse group of people at all levels.
• Proven ability to coach, mentor and assist others.

About us
As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.
How to apply
If you are excited to join a forward thinking, supportive and growing organisation in an exciting role, apply today! Applications close Wednesday, 17 January 2024.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.