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National Contact Centre Manager jobs in Queensland

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NATIONAL CONTACT CENTRE MANAGER - SERVICE

Delivering best Average Speed to Answer (ASA) with available resources and ensuring First Call Resolution (FCR) rates are as high as possible. Driving customer NPS outcomes. Working closely with the Service Execution Managers to...

CompanyBupa
AddressBrisbane, QLD
CategoryCustomer Service
Date Posted 5 days ago See detail

National Contact Centre Manager - Service

Bupa

Brisbane, QLD

Delivering best Average Speed to Answer (ASA) with available resources and ensuring First Call Resolution (FCR) rates are as high as possible. Driving customer NPS outcomes. Working closely with the Service Execution Managers to...

5 days ago seen See more...

APS6 National Contact Centre Outbound Campaign Manager

National Disability Insurance Agency

Robina, QLD

$93,196-103,035 per year

Ongoing & Non-Ongoing 12 months - Full Time. $93,196 - $103,035 (plus 15.4% superannuation). Role located in QLD - Robina,VIC - Dandenong,VIC - Richmond,WA - Midland. Liaising with internal NDIA business areas to establish contact...

a month ago seen See more...

APS4 National Contact Centre Real Time Analyst

National Disability Insurance Agency

Robina, QLD

Access to higher superannuation and above market leave entitlements. Competitive remuneration and working conditions that support a positive work life balance. Access to ongoing professional development and learning....

2 weeks ago seen See more...

Contact Centre Manager (Operations)

Tacticall Recruitment

Brisbane, QLD

Opportunity to manage your own Centre. Fantastic Brisbane CBD Office. $180,000 p.a. + super. Previous experience in an Operations / Contact Centre Manager role in an outbound service focussed environment. Strong people leadership...

3 weeks ago seen See more...

APS4 National Contact Centre Quality Assurance Officer

National Disability Insurance Agency

Robina, QLD

Undertaking data entry, reporting and maintaining registers and the team email inbox. Coordinating corporate support functions, administration and onboarding of contractors involved in channel management. Undertaking quality asses...

3 weeks ago seen See more...

National Contact Centre Trainer

A2B

Queensland

Minimum of 3 years+ of Contact Centre related experience. Certificate IV in Training & Assessment is desirable. Minimum 3 years of Contact Centre related experience. Knowledge Management System. Omni-Channel experience. Adult educ...

4 weeks ago seen See more...

EL2 Director National Contact Centre Planning & Performance

National Disability Insurance Agency

Robina, QLD

Leading Contact Centre operational and financial forecasting of Contact Centre workloads. Leading Contact Centre planning, rostering and on day delivery of Contact Centre resourcing that meets key performance indicators. Leading C...

4 weeks ago seen See more...

APS4 National Contact Centre Service Officer

National Disability Insurance Agency

Robina, QLD

$73,928-82,056 per year

Ongoing & Non-Ongoing 12 - Full Time. $73,928 - $82,056 (plus 15.4% superannuation). Role located in ACT - Deakin,QLD - Robina. Empathy and patience while communicating with callers. Previous call centre and customer service exper...

2 months ago seen See more...

APS4 National Contact Centre Service Officer (Affirmative Measures - Disability)

National Disability Insurance Agency

Robina, QLD

$73,928-82,056 per year

Ongoing & Non-Ongoing 12 - Full Time. $73,928 - $82,056 (plus 15.4% superannuation). Role located in ACT - Deakin,QLD - Robina. Empathy and patience while communicating with callers. Previous call centre and customer service exper...

2 months ago seen See more...

Contact Centre Outbound Campaign Manager

National Disability Insurance Agency

Robina, QLD

Liaising with internal NDIA business areas to establish contact lists and agree campaign outcomes;. Establishing and maintaining outbound workforce capability in the NCC;. Coordinating with NCC Operations around performance strate...

a month ago seen See more...

National Call Centre Sales Manager

Tradezone Pty Ltd

Helensvale, QLD

Make the team your own! Competitive base package commensurate with your experience. Dynamic, supportive, fun and friendly company. Career opportunities no limits on the future size of the outbound division. Work within state-of-...

2 months ago seen See more...

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