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NATIONAL CONTACT CENTRE MANAGER - SERVICE

Delivering best Average Speed to Answer (ASA) with available resources and ensuring First Call Resolution (FCR) rates are as high as possible. Driving customer NPS outcomes. Working closely with the Service Execution Managers to...

CompanyBupa
AddressBrisbane, QLD
CategoryCustomer Service
Date Posted 5 days ago See detail

National Contact Centre Manager - Service

Bupa

Brisbane, QLD

Delivering best Average Speed to Answer (ASA) with available resources and ensuring First Call Resolution (FCR) rates are as high as possible. Driving customer NPS outcomes. Working closely with the Service Execution Managers to...

5 days ago seen See more...

National Contact Centre Manager Service

Bupa Dental

Melbourne, VIC

Delivering best Average Speed to Answer (ASA) with available resources and ensuring First Call Resolution (FCR) rates are as high as possible. Driving customer NPS outcomes. Working closely with the Service Execution Managers to...

a week ago seen See more...

National Contact Centre Manager Service

Bupa Aged Care Australia

Melbourne, VIC

Delivering best Average Speed to Answer (ASA) with available resources and ensuring First Call Resolution (FCR) rates are as high as possible. Driving customer NPS outcomes. Working closely with the Service Execution Managers to...

a week ago seen See more...

National Contact Centre Manager

Partnered Health

Northern Territory

Greater than 5 years of management experience in leading a Contact Centre operation with 20+ employees. Thorough understanding of Contact Centre metrics and the levers to influence outcomes. The ability to organise and manage mult...

2 months ago seen See more...

Senior Contact Centre Manager New

Probe Cx

Joondalup, WA

Implementing best practice initiatives, managing resource priorities and risks, and developing proactive solutions to exceed performance standards will drive operational effectiveness across the Contact Centre.. Develop and maint...

25 minutes ago seen See more...

Contact Centre Manager

Select Aust Sydney

Adelaide, SA

Randstad is partnering with a fast growing and front running lender who is dedicated to delivering sustainable and supportive solutions and services to their customers. This is a fantastic opportunity to join and lead an exciting...

yesterday seen

Senior Contact Centre Manager

Probe Cx

Adelaide, SA

Implementing best practice initiatives, managing resource priorities and risks, and developing proactive solutions to exceed performance standards will drive operational effectiveness across the Contact Centre. . Develop and maint...

yesterday seen See more...

National Distribution Centre Manager

Atlamgroup

Smithfield, NSW

About Us Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, ind...

2 days ago seen See more...

APS6 National Contact Centre Service Team Leader

National Disability Insurance Agency

Deakin, ACT

Ongoing & Non-Ongoing 12 months - Full Time. $93,196 - $103,035 (plus 15.4% superannuation). Role located in ACT - Deakin. Managing escalated service, enquiries, complaints, secure and sensitive data and interactions. Providing op...

4 days ago seen See more...

National Contact Centre Labour Hire

Hays Recruitment

Melbourne, VIC

Handle a high volume of inbound and outbound calls efficiently.. Ensure clear communication and understanding of customer needs.. Manage calls in a timely manner to ensure customer satisfaction.. Provide excellent customer servic...

5 days ago seen See more...

APS6 National Contact Centre Outbound Campaign Manager

National Disability Insurance Agency

Robina, QLD

$93,196-103,035 per year

Ongoing & Non-Ongoing 12 months - Full Time. $93,196 - $103,035 (plus 15.4% superannuation). Role located in QLD - Robina,VIC - Dandenong,VIC - Richmond,WA - Midland. Liaising with internal NDIA business areas to establish contact...

a month ago seen See more...

Contact Centre Manager

Cubic Corporation

Silverwater, NSW

Working collaboratively and collectively to achieve organisational vision, goals and objectives now and in the future. To lead, develop and coach direct reports both informally and formally, assessing skills ensuring staff are awa...

2 weeks ago seen See more...

APS4 National Contact Centre Quality Assurance Officer

National Disability Insurance Agency

Midland, WA

Undertaking data entry, reporting and maintaining registers and the team email inbox. Coordinating corporate support functions, administration and onboarding of contractors involved in channel management. Undertaking quality asses...

2 weeks ago seen See more...

AAMI Contact Centre Manager

Suncorp

Melbourne, VIC

Permanent role . Contribute to a strong collaborative and supportive culture . Collaborate across the AAMI, Suncorp & GIO Centres to ensure consistency of operations and that best practice is applied to the day-to-day running of o...

2 weeks ago seen See more...

Centre Manager - Australian National Phenome Centre

Murdoch University

Murdoch, WA

Fixed Term (12 Month Parental Leave Cover), Full Time. Classification HEW0707 | $92,000 - $101,000 plus 17% employer superannuation contributions . Salary Packaging opportunities . Ref: JR102359. Maintaining and developing effecti...

a week ago seen See more...

Contact Centre Manager

Lite N' Easy

Sydney, NSW

Lead the Sydney Contact Centre, driving Customer Experience initiatives and operational efficiencies. Mentor and develop up to 6 team leaders to deliver exceptional customer and employee experiences. Implement the National Contact...

2 weeks ago seen See more...

Contact Centre / Helpdesk Manager

Compass Group

Melbourne, VIC

24/7 Help Desk.. Lead, manage and coach a team of about 10 in this new role.. Exposure to similar role in facilities management or hospitals!. New Footscray Hospital 2025!. Responsible for site-wide systems, and the delivery of si...

2 weeks ago seen

Senior Project Manager (contact centre / security clearance)

Green Light

Sydney, NSW

Leading company in its field. Sydney CBD / Hybrid work environment 12 month initial contract. ASAP start or on 2 weeks' notice. Responsible for delivering a contract centre deployment project. Responsible from initial concept thro...

2 weeks ago seen See more...

APS4 National Contact Centre Real Time Analyst

National Disability Insurance Agency

Richmond, VIC

Access to higher superannuation and above market leave entitlements. Competitive remuneration and working conditions that support a positive work life balance. Access to ongoing professional development and learning....

2 weeks ago seen See more...

APS4 National Contact Centre Real Time Analyst

National Disability Insurance Agency

Deakin, ACT

Access to higher superannuation and above market leave entitlements. Competitive remuneration and working conditions that support a positive work life balance. Access to ongoing professional development and learning....

2 weeks ago seen See more...

Head of National Contact Centre

Australian Red Cross Lifeblood

Adelaide, SA

Provide overall direction and end-to-end management of Lifebloods omni-channel National Contact Centre. Align NCC vision and roadmap with Lifeblood strategy, and both digital and customer experience strategies. Permanent full-tim...

2 weeks ago seen See more...

APS4 National Contact Centre Real Time Analyst

National Disability Insurance Agency

Robina, QLD

Access to higher superannuation and above market leave entitlements. Competitive remuneration and working conditions that support a positive work life balance. Access to ongoing professional development and learning....

2 weeks ago seen See more...

Contact Centre Manager

Lite N' Easy

Eastern Creek, NSW

Lead the Sydney Contact Centre, driving Customer Experience initiatives and operational efficiencies. Mentor and develop up to 6 team leaders to deliver exceptional customer and employee experiences. Implement the National Contact...

2 weeks ago seen See more...

National Operations Centre Manager

Mss Security

Silverwater, NSW

Rare opportunity to lead a National Operations Centre with an industry leader.. Full time position based in Sydney managing a robust team.. Excellent employee benefits including Recognition & Reward and staff discounts.. Change Ma...

2 weeks ago seen See more...

Contact Centre Manager (Operations)

Tacticall Recruitment

Brisbane, QLD

Opportunity to manage your own Centre. Fantastic Brisbane CBD Office. $180,000 p.a. + super. Previous experience in an Operations / Contact Centre Manager role in an outbound service focussed environment. Strong people leadership...

3 weeks ago seen See more...

Contact Centre Manager

Financial Rights Legal Centre

Surry Hills, NSW

$100,000-$115,000 plus 12% superannuation, Salary Sacrifice available (up to $15,900 for tax free benefits). 4 weeks annual leave plus 7 days additional gifted leave. Flexible working; 7 hour work days and a hybrid working mode...

3 weeks ago seen See more...

APS4 National Contact Centre Quality Assurance Officer

National Disability Insurance Agency

Deakin, ACT

Undertaking data entry, reporting and maintaining registers and the team email inbox. Coordinating corporate support functions, administration and onboarding of contractors involved in channel management. Undertaking quality asses...

3 weeks ago seen See more...

APS4 National Contact Centre Quality Assurance Officer

National Disability Insurance Agency

Robina, QLD

Undertaking data entry, reporting and maintaining registers and the team email inbox. Coordinating corporate support functions, administration and onboarding of contractors involved in channel management. Undertaking quality asses...

3 weeks ago seen See more...

APS4 National Contact Centre Quality Assurance Officer

National Disability Insurance Agency

Geelong, VIC

$73,928-82,056 per year

Ongoing & Non-Ongoing 12 months - Full Time. $73,928 - $82,056 (plus 15.4% superannuation). Role located in ACT - Deakin,QLD - Robina,VIC - Dandenong,VIC - Geelong,WA - Midland. Undertaking data entry, reporting and maintaining re...

3 weeks ago seen See more...

EL1 Project/Change Manager (Contact Centre Change Project) - Non-Ongoin

Indigeco Pty Ltd

Perth, WA

Act as a liaison between the business unit and the IT build team. Contribute to the identification and assessment of national call centre functionality to meet current and future business needs. Undertake strategic planning to mee...

3 weeks ago seen

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