Address The Aboriginal andTorres Strait Islander Telephone Counsellor will provide brief telephone interventions, including assessment, information, advice, referral, and consultancy to callers utilising ethical and best practice standards and policies.
Identified role:
It is a genuine occupational requirement that an identified position be filled by an Aboriginal or Torres Strait Islander person as permitted by and arguable under Section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).
About the Health Contact Centre:
The HCC is part of the Queensland Government's commitment to addressing the growing demand in health services in Queensland. The HCC operates 24 hours a day, seven days a week delivering confidential telephone assessment and information services to the people of Queensland. The HCC strives to educate and empower people to make informed choices about their health and health care, promoting better health through the delivery of evidence-based clinical practice.
What we are looking for:
* Understanding of the cultural and historical issues that impact on Aboriginal and Torres Strait islander persons engaging with Health Contact Centre services.
* Demonstrated knowledge and experience in collaborative counselling, referral and education using best practice counselling skills (e.g., Motivational Interviewing, Acceptance and Commitment Therapy, Cognitive Behaviour Therapy, Strengths-based Counselling and Narrative Therapy).
* Excellent communication skills including written and oral communication.
* Strong self-motivator to work independently and efficiently to achieve team and individual goals within a structured call centre environment.
* Proficient computer skills (word processing programs, email, and information databases) including the ability to utilise computer technology to find and record client and service information during client interactions.
* Capacity to contribute effectively to the Health Contact Centre's clinical and operational performance and workplace health and safety requirements through provision of evidence-based care and information, and adhering to relevant workplace instructions, policies, and procedures.
* A non-smoker (including not being a social smoker) for at least 6 months.
