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Form of workAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS3 EquivalentAccess Officer.
- APS3 Equivalent 37+ p/h + super
- Located in Robina, Queensland
- Up to 6 months & 12 months with potential to extend, pending business and performance requirements.
About the Team
Join the National Access and Reassessment Branch where we are dedicated to ensuring fair and timely assessments for individuals seeking access to disability services. Our team works collaboratively to uphold the principles of fairness, transparency, and efficiency in every assessment and reassessment we undertake.
About the Role
As an APS3 Access Officer, you will play a pivotal role in the assessment process, ensuring all documentation is reviewed and processed in alignment with relevant policies and legislation. You'll provide essential support to both internal and external stakeholders, offering clear guidance and assistance regarding access and eligibility inquiries. This role involves a combination of administrative tasks, customer service duties, and basic research and analysis activities.
- Reviewing, processing, and assessing documentation to facilitate access decisions.
- Providing timely and accurate responses to inquiries via phone and email.
- Maintaining records and ensuring compliance with organisational standards and policies.
- Managing incoming and outgoing correspondence effectively.
- Conducting basic research and analysis as required.
- Informing prospective participants of application progress and rights.
About you
To thrive in this role, you need:
- Computer literacy and proficiency in Microsoft programs (Outlook, Excel, Word).
- Strong attention to detail and ability to follow processes and instructions.
- Excellent customer service skills.
- Previous experience in service delivery environments.
- Administrative experience.
- Be able to pass and hold a national police check and worker screening check.
- Must be an Australian Citizen.
To apply, please submit with your updated resume and a brief cover letter detailing your relevant experience. Please note this role closes on the Wednesday 17th of April 2024, only suitable candidates will be contacted.
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.
