Administration Supervisor

Full Time opportunity based in Launceston
Great leadership opportunity
Excellent employee benefits
There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular.
Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses.
We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.
Opportunities with us are for the taking!
The Role
The purpose of this role is to effectively supervise the customer service and related administration requirements at our branch. You will need to have great interpersonal skills and be comfortable meeting the daily, weekly and monthly objectives as well as meeting all other customer service/admin requirements. Key Responsibilities
Supervise Customer Service Representatives and Customer Service requirements
Maintain and develop customer service relationships
Respond to phone customers in an efficient and courteous manner
Respond to customer requirements and Branch issues
Liaise with Branch manager and Food Service specialists to ensure any customer complaints are rectified
Oversee and maximise sales techniques and initiatives
Help coordinate rosters and staff to work in with peak business requirements and annual leave periods
Key Competencies, Skills and Qualifications
Must have Customer Service Team Leader / Supervisory experience
Well versed with customer service, telesales and administration processes
Attention to detail
Great communication and organisational skills
Good interpersonal skills
Computer literate with knowledge of MFG Pro
Good Product knowledge
Capable of working under pressure in a team environment
Show initiative and a positive attitude
What PFD is Offering the Successful Candidate
We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).
Please submit your application (cover letter and resume) via the apply now link below
As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check. Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers. PFD Food Services is an Equal Employment Opportunity employer