Administrative & Front Desk Support

About Us :

CLM is an SA owned company with its head office in Kent Town, Adelaide and also own and operate outlets in Murray Bridge and Darwin in the Northern Territory. The company is a sleep apnea solutions provider offering diagnostics services and treatment of Sleep Apnea and related issues, and manages over 20 associate outlets across SA, NT, VIC and QLD through various pharmacies and medical centres.

CLM Sleep is a dedicated Sleep Apnea Solutions provider that specialises in the diagnosis and treatment of Sleep Apnea. CLM is committed to helping people who are suffering from a condition known as Sleep Apnea to sleep better and achieve good, quality sleep. CLM works with leading Sleep Scientists and Sleep & Respiratory Physicians to provide quality diagnosis and therapy for Sleep Apnea sufferers. Our Consultants are carefully selected and trained to comply with best practice industry standards. The clinical knowledge coupled with patient-centric care helps CLM work closely with patients to tailor a treatment most suitable and effective for them. This may include CPAP treatment, positional therapy, lifestyle changes or oral appliances.

CLM is located across Northern Territory, Victoria and South Australia.

About You :

Essential

• Completed Year 12 or equivalent
• At least a Cert III in Business Administration/relative field of study or minimum 2 years work experience in a similar capacity or customer service industry

Desirable

• Possess formal qualifications in any Business Management/Administrative related studies higher than Cert IV
• More than 3 years work experience within a Practice Management unit within a healthcare industry

Position Summary :

Under general supervision, the Administrative & Front Desk Support role based at the head office in Kent Town, requires the employee to work independently, providing administrative support to the Practice Manager and the consulting team, facilitate patient bookings at the Front Desk, and a range of assigned clerical duties of average difficulty as defined by established procedures as and when required.

CLM encourages its employees to take pride and ownership of the positive difference they make in patient's lives, acknowledging that their role is part of the entire operational system at CLM that focuses on patient journey towards their better self and becoming happier as a result of outstanding and focused patient care and treatment at CLM.

Key Requirements :

Essential

• Minimum 2 years work experience in any field
• Possess good time management skills, ability to prioritize work and tasks on hand in a timely manner
• Computer literate and well-versed in using Word, Excel and Outlook
• Good written and verbal communication skills, ability to engage patients and customers in conversations, possess good telephone etiquette
• Ability to carry out directives efficiently and effectively
• Ability to work independently and in a team environment
• Ability to maintain a high level of confidentiality at all times

Desirable

• Minimum 2 years work experience in an admin or medical Front Desk role
• Possess customer service or front line support experience
• Sound organization skill, ability to work with minimal supervision and highly adaptable
• Great people skills with the ability to thrive in a small team environment
• Exhibits an interest in the industry, committed to delivering outcomes
• Focused on continual self-development

Job Responsibility :

• Responsible in carrying out the outlet’s day to day administrative tasks, providing administrative support to the Practice Manager and Front Desk team
• Co-ordinate and manage patient bookings and consultant appointments
• Assist with maintaining outlet image & outlook under the Practice Manager’s directives and banking if and when required
• Assisting in managing the turnaround time and follow up for patient reports as stipulated by management
• Perform administrative and full range of clerical assignments at the assigned outlets including but not limited to filling, updating records, collate, assemble and distribute materials
• Maintain patient database, and ensure the flow of patient records/reports to and from respective parties are coordinated in a timely manner through the online database
• Perform reception duties and handling enquiries over the phone, as well as receiving customers/patients/suppliers
• Preparing PDX devices for collection by patients that have been booked for sleep studies
• Assist with product and service enquiries over the phone and in-store, as well as promote CLM’s products and services where applicable

Job Functions :

Administration

Job Benefits :

On the job training will be ongoing and industry specific training will be made available to the incumbent (if required), as well as personal development courses and training to improve and further develop the relevant skills required to be successful in this role. CLM also provides career opportunities and growth avenues as part of its multi-disciplinary core value, encouraging all its employees to develop skills, knowledge and learnings relative to the industry and opportunities to utilise them as part of its patient-centric care where possible. The company also encourages its employees to take pride and ownership of the positive difference they make in patient's lives, acknowledging that their role is part of the entire operational system at CLM that focuses on patient journey towards their better self and becoming happier as a result of outstanding and focused patient care and treatment at CLM.

Selling Point :

Dynamic environment, personal & career development, frequent patient interactions

Contact :

Donna Chee