Administrator P&C Contact Centre

Administrator P&C Contact Centre
People & Culture Contact Centre

• DCS Clerk Grade 1/2 - base salary starting at $70,694 - $ 76,857 p.a + Super
• Parramatta or Gosford location - flexible working conditions available across NSW
• Ongoing and temporary opportunities - talent pool will be created for successful candidates
• Great team culture!

Please note that if you have previously applied for this role in Dec 2023, you are not required to re-submit your application.
New year, new role? We have an exciting opportunity to join our sector leading team of supportive and innovative People & Culture practitioners. People are at the heart of all we do and together, we make a difference. This is an excellent entry level role to kick start your career in Human Resources.
This role offers a great steppingstone into the Government sector where you will be part of a dynamic and customer service driven People & Culture team.
About the Opportunity
You will be an expert at providing great customer experiences. This role is a great pathway for a customer centric professional or HR professional looking to build and develop a career in People & Culture (P&C). In this role you will have the opportunity to gain exposure and network with P&C Professionals across the Department.
The successful candidate will be a natural people person, able to comfortably deal with a diverse range of customers.
About People & Culture
Within DCS, our three P&C Portfolios support over 13,000 + teammates working across multiple agencies who deliver on our vision to be the world's most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.
A typical day of work for you might include:

• Providing an excellent customer experience over the phone in relation to HR enquires
• Respond to a high volume of email enquiries and manage a shared mailbox
• Provide a range of HR administrative services including human resource information system (HRIS) administration, data management and reporting
• Respond promptly to customers with accurate information on a wide range of HR related enquiries
• Upholding strict confidentiality standards in handling sensitive information
• Identifying continuous improvement opportunities, enhancing our service delivery to improve customer satisfaction by assessing and updating methods, procedures and processes
• Actively participate in projects across the team.

Let's talk about you!
To be successful in this role you will possess a great blend of skills and experience, including:

• Demonstrated experience in a customer service environment
• A customer centric and people centric mindset
• Sound written and verbal communication skills
• Great organisational & time management skills
• Demonstrated proficiency in MS Office suite. Experience in using HRIS / Payroll systems such as SAP HR would be advantageous
• Enthusiasm, resilience, and energy to thrive in a fast-paced environment
• Strong ethics and values that align to our customer service driven culture

Okay, so what's next?
Please submit your CV and a one page cover letter outlining why you want to join our team and how your skills and experience are relevant to the position, along with your preferred work location.
For enquiries regarding the recruitment process or role, please contact Mel Maung via
Please note that if you have previously applied for this role, you are not required to re-submit your application.
Salary Grade 1/2, with the base salary for this role starting at $70694 base plus superannuation
Click to access the Role Description. For enquiries relating to recruitment please contact Mel Maung via Mel.Maung@customservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday, 16 January 2024 at 9.59am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our to find out what it means to work for us.
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement .
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Mel.Maung@customservice.nsw.gov.au or 02 9494 8351.
For more information, please visit