AddressStrong Families, Safe Kids Advice and Referral Line Worker
Full-Time - Permanent
Glenorchy, TAS
- Competitive salary and benefits
- Career development opportunities
- A supportive team environment
About the Organisation:
Baptcare is a leading not for profit organisation that proactively responds to human need through advocacy, a diverse range of programs, and community engagement. With services across Tasmania, Victoria and South Australia, Baptcare supports children and families, people with a disability, financially disadvantaged people, asylum seekers and older people.
About the Role:
We have an exciting opportunity now available in partnership with Mission Australia and Department for Education, Children and Young People. The Strong Families, Safe Kids Advice and Referral Line is the first point of contact in Tasmania for people seeking information, advice, and assistance if they have concerns about a child and their family.
The Advice and Referral Line Worker conducts safety and wellbeing conversations with children, families, professionals, and community members to provide earlier intervention and better outcomes for Tasmanian families. This role uses assessment frameworks and skills to identify appropriate services to address the needs of children and families, provides information and advice, and supports professionals to increase the safety and wellbeing of children. The role involves direct client work including telephone contact whilst providing brief intervention and support.
Qualification Requirements:
Bachelor of Social Work or Diploma of Community Welfare Work or other tertiary qualification at Diploma or above level, which includes units of case management and supervised practical work placements in relevant fields.
Key Selection Criteria:
- Wholeheartedly aligned with Baptcare’s Mission, Vision and Values.
- Demonstrated skills and experience in working with children and families at risk, including the ability to provide advice on complex and critical cases, identify strengths and worries, formulate safety agreements, and formulate a mutual understanding of required assistance.
- Demonstrated ability to establish rapport quickly including by phone and develop and maintain positive relationships to maximise the participation of professionals, families, and community members in achieving best outcomes for children and families.
- Ability to draw upon varied information sources including alternate points of view to assess and analyse a situation and utilise sound professional judgement to determine next steps.
- Strong written and verbal communication skills including report writing, case noting, writing complex assessments, undertaking complex and difficult phone conversations, and confidently presenting information to a range of audiences.
- Demonstrated experience in engaging and working therapeutically with culturally and linguistically diverse families and Aboriginal and Torres Strait Islander people.
How to Apply:
Please click 'Apply Now' or visit careers.baptcare.org.au/jobs/search to apply.
Applications must address the key selection criteria to be considered.
Please forward queries to:
Ruby Bell
*****@baptcare.org.au
Applications close 5pm Thursday 23rd May 2024
If you require support with the application process, please contact ******@baptcare.org.au
Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.
Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.
