AddressAt AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm.
As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. That's what AFCA does.
About the opportunity
Joining AFCA means joining an organisation of passionate, intelligent people who are committed to fairness and driving positive change in the financial sector.
The role of Advisor to the Deputy Chief Ombudsman (DCO) is a critical support role that will coordinate activities across the function. The role will work closely with the leadership team to monitor and report on progress against portfolio plans, budget, operational performance and engagement. The role will also provide broad support across diary, meeting, travel, finance and people management. You will have one direct report, the Team Executive Assistant.
Typically, in this role you will:
- Coordinate and monitor the progress of cyclical business activities across the office of the DCO, such as workforce planning and budget, business planning, performance and development
- Provide support as needed across DCO Portfolio Plan deliverables
- Coordinate the development and review of policies, procedures and approach documents
- Work with the Team Executive Assistants to coordinate and prepare management reports and board papers
- Provide advice, deal with escalated matters, draft correspondence, determinations, presentations and reports on matters within the DCO group and for the senior leadership
- Provide broad support across diary, meeting, travel, financial and people management
About you
To be successful in this role, you will:
- Be experienced in a similar team or project coordinator, business manager or EA role, ideally in legal, financial or professional services but not a deal breaker
- Have strong planning, prioritisation and ability to manage multiple tasks to meet deadlines
- Have strong stakeholder management to drive outcomes
- Be savvy with technology, including the full Microsoft Office suite
- Have sound written and drafting skills and verbal communication skills
- Have the ability to anticipate and identify challenges or opportunities and potential solutions. You're always thinking a step ahead!
- Have a track record of identifying opportunities to continually improve processes
What's on offer
- A permanent, full-time and secure role in a for-purpose organisation committed to helping the community.
- Work-life balance and flexibility, so you can work in a way that best suits you and your family.
- Hybrid working from home and our conveniently located CBD offices, with state-of-the-art technology and facilities designed for flexibility, collaboration, and wellbeing.
- Progressive, flexible and inclusiveleave entitlements, including 16 weeks paid parental leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
- Competitive remuneration in addition to salary packaging and novated leasing options.
- Free wellness initiatives to support you to be your best. From yoga and mindfulness classes to annual skin checks and flu vaccinations, we always strive to support our people to be happy and healthy.
- Free Employee Assistance Program for you and your immediate family members. Our external partner is a leading provider of wellbeing and mental health support services. We offer unlimited access to professional support including confidential counselling, wellbeing coaching, financial coaching, dietary and nutrition consultations and introductory legal advice.
- Professional development is supported and encouraged, so your career continues to grow as you enhance your technical and leadership skills and capabilities.
Life at AFCA
Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!
To apply
AFCA is a 2022 Circle Back Initiative Employer - we are committed to responding to every applicant. If this role sounds like a great fit, we encourage you to apply by submitting your resume and cover letter.
We appreciate your patience whilst we work through applications. In the meantime, you can learn more about who we are and the work we do on our website and social media channels.
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