AddressExclusive Leadership Position in a Top Global Automotive Group
A True Influential Leadership Role
Our Client
Our client is a subsidiary of a top-ranking global vehicle manufacturer, established over four decades ago and headquartered in China, they own renowned household vehicle brands and employ over 120,000 people, including 20,000 in R&D. The company is well known for producing quality vehicles with imaginative designs, manufacturing techniques , and aftercare services.
Listed in the Fortune Global 500 for 9 consecutive years, they are committed to creating safe, environmentally friendly vehicles. With a new office opening in Sydney, they are on a mission to sell high-quality vehicles in Australia and New Zealand, and deliver exceptional service experiences.
Role Summary
As an after-sales Manager based in Sydney, you will be working closely with GM and Aftersales Director for developing and implementing after-sales service strategies to enhance customer satisfaction and service quality. You will design quarterly and annual service plans, manage the technical ability improvement of general agents and distributors, and oversee the collection and analysis of after-sales service information.
This role also involves managing the entire service team, handling customer complaints, and planning the after-sales service network. You will play a critical role in ensuring the efficiency and effectiveness of after-sales services, contributing to the overall success of the company.
Key Responsibilities
- Experience with all or partial of wider aftersales teams including: Warranty, Parts and Services, Product and Tech Support, Customer claims and complaints and Product.
- Research and plan after-sales service strategies.
- Design and supervise the implementation of quarterly and annual after-sales service plans.
- Plan and research Customer Satisfaction Index (CSI) programs and implement improvement plans.
- Develop technical ability improvement plans for general agents and distributors, enhancing terminal technical maintenance capacity.
- Collect, sort, and analyse after-sales service information from competitors.
- Manage quality information of the aftermarket, including general agents/sales regions, and analyse quality issues reported from the market.
- Oversee closed-loop management of customer complaints.
- Plan and supervise after-sales service network construction and bidding processes.
- Bachelor’s degree or higher in a relevant field.
- Technical background in automotive maintenance.
- Over 5 years of related work experience in the automotive industry.
- Flexibility to travel extensively throughout the region as needed.
- Strong management skills with the ability to lead and develop service teams effectively.
- Proficient in English, with excellent written and verbal communication skills.
- Proven experience in developing and implementing programs
- Excellent budgeting and reporting skills for efficient program execution
- Technical expertise in automotive repair
- Skilled in building strong relationships with business partners and stakeholders at all levels
- Comprehensive insurance and health management programs.
- Financial and welfare support, including subsidy allowances and housing fund contributions.
- Annual and cultural benefits, including celebrations for various cultural and festive occasions.
- A supportive work environment with opportunities for professional development and participation in diverse cultural activities.
We invite candidates who are passionate about making a difference and have the requisite experience and skills to apply. Please submit your CV and a cover letter outlining your qualifications and interest in the role to ***********@charterdiligence.com.au. For confidential inquiries, please contact the recruitment team at +61 2 7912 0826.
Our client is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the new energy automotive industry.
Additional information
- A Once-in-a-Lifetime Opportunity
- Exclusive Leadership Position in a Top Global Automotive Group
- A True Influential Leadership Role
