AddressFIAlab Instruments Australia is a small, high-tech instrument servicing company. We are based in Chatswood NSW Sydney. We install, service and support sophisticated chemical analysis instruments.
We are looking for an Agricultural and Environmental Service Engineer with at least 5 years of post-college work experience in an environmental, agricultural, or other relevant laboratory setting. Substantial experience with servicing, troubleshooting, and installing FIAlab’s FIAlyzer-1000 and FIAlyzer Flex series is a must. Experience with other laboratory instrumentation, wet chemistry, and troubleshooting is a plus.
As an Agricultural and Environmental Service Engineer, you will work closely with our existing customers and potential new prospects through the entire process of learning FIAlab instrumentation. This includes educating them about FIAlab analyzers, working to understand the requirements of their laboratory, and finding a good FIAlab solution for them. This position would support customers in the after-sales process; including traveling to the customer site to install the instrument and train the customers on using the instrument; annual service of instruments and troubleshooting.
The following are areas of responsibility that this position will have:
- Travel to laboratories to install instruments and train customers
- Travel to laboratories to service and repair instruments
- Assist customers with troubleshooting and technical support
- Run experiments to optimize methods to improve FIAlab’s technical offering
- Support distributors and other sales channels
This position offers an opportunity for domestic travel averaging around 40%, but up to 80%
during peak times. Other skills needed include:
- Problem-solving skills to help resolve customer complaints or needs
- Excellent verbal and written communication skills to explain and troubleshoot issues
- Strong customer service and interpersonal skills dealing with a diverse customer base
- Exceptional analytical skills for analyzing client data
- Time management and multitasking skills to handle multiple tasks and accounts at once
- Advanced motivational and negotiation skills, useful in troubleshooting and training situations
- Strong organizational skills and attention to detail
The position offers the opportunity to travel and requires technical knowledge, a high degree of attention to detail, and good communication skills. The person in this position must also be able and willing to work independently and collaboratively. A college or master degree in chemistry or similar scientific discipline is required.
