Airline Customer Service Agents Canberra Domestic & International Terminals

Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. We are committed to delivering safe, high quality services for our clients and their customers across the globe.

Swissport Customer Service Agents are responsible for ensuring a positive experience for all passengers between the terminal and the aircraft. Our Customer Service team is helpful, knowledgeable and courteous, focussed on ensuring that every passenger is treated with kindness, the utmost respect and an ever-present smile.

We are great team players working collaboratively with others whilst being focussed on safety as top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

 What would make you stand out for this role?

• You are focused on delivering exceptional and safe service
• You have strong personal skills and can be an effective team player
• You are committed to learning and personal growth
• You are self-confident and can stay calm under pressure
• You have excellent presentation and grooming
• You are organised and can manage your time well
• You are physically capable of handling passenger baggage and maneuvering wheelchairs as required
• You have a valid driver's license
• You speak fluent English 
• You have basic to intermediate computer skills
• If successful you would need to undertake security/background checks including police check, pre-employment drug and alcohol screening and dangerous goods training at your own expense prior to commencing training

Why you will love working for Swissport:

• Our roles are permanent part-time, with full paid on training provided
• We like to upskill and promote internally
• Industry benefits, discounts & staff parking is provided

Looking for an exciting new challenge?

If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!

Equal Employment Opportunity Statement

Swissport is an equal opportunity employer and base our hiring decisions on the business needs and the best qualified candidates available, and do not discriminate in our employment decisions on the basis of any protected category.

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.