Airport Coordination Officer

Adelaide Airport Ltd (AAL) is an internationally recognised and award-winning employer of choice in the dynamic aviation environment.

The gateway to South Australia, Adelaide Airport is the fifth-largest airport in Australia and is committed to on-going developments that seamlessly connect the world to South Australia. It is an un-listed public company owned by long term superannuation funds. 

AAL is a major business centre and is executing its vision to be a globally connected, next generation hub offering a unique sense of place to its partners. AAL has recently announced $1billion in capital investment over the next five years, covering both significant aviation and technology infrastructure upgrades in addition to some exciting commercial property developments across both our Adelaide and Parafield Airport sites. 

AAL employs a highly engaged workforce recognised for delivering exceptional outcomes. Identifying, supporting and encouraging leadership and innovation, AAL is a proven leader in sustainability, supporting diversity and inclusion and offering flexible workplace arrangements.

About the role

Working in partnership with the Airport Duty Manager (ADM), and reporting to the Terminal Operations Manager, the Airport Coordination Officer (ACO) is the ‘eyes and ears’ of the airport with the primary objective of providing the best possible management and coordination of relevant airport operations including:

• Aircraft parking allocation and the performance monitoring of critical terminal facilities / services (baggage handling, check-in, passenger processing and security screening capacity).
• Monitoring and coordinating Adelaide Airport and Parafield Airport resources to ensure the highest possible customer service outcomes;
• Communicating and coordinating with airlines and support agencies to ensure the best possible operational solutions are achieved when allocating terminal resources including boarding gates, aircraft parking bays and baggage reclaim units;
• Providing a support role to the ADM during significant incidents and emergencies. This may include Aerodrome Emergency Plan (AEP) activation and personnel call-outs in accordance the respective airport’s AEP. 
• Responding to plant, equipment and systems faults and ensure all faults or maintenance requirements are investigated, reported and rectified as appropriate. This includes the activation call-outs for out of hours failures of critical systems or facilities;
• Supervising and controlling the various operational systems to maintain the integrity of security facilities and services within the various airport environs;

Hours are worked on rotating 12 hour shifts, to cover the 24/7 nature of the airport.

The role provides an attractive salary which incorporates the overtime requirements of the roster and a rotation that provides lifestyle flexibility.

The person

The successful applicant will have a strong customer service focus with the ability to develop collaborative working relationships across departments and with external stakeholders.

This is a diverse, dynamic, fast paced role that requires adaptability, strong decision making skills and the ability to plan, organise and problem solve to develop and take action in delivering appropriate solutions.

The following skills and experience will be highly regarded:

• Previous operational airport/airline experience;
• Experience in a complex and dynamic operational environment with competing priorities, including incident and emergency response;
• Experience in a coordination and/or monitoring environment;
• Experience and ability to accurately and professionally report information on incidents, system failures and / or accidents;
• Knowledge of Airport Safety & Security procedures;
• Excellent interpersonal and communication skills with the ability to engage, influence and negotiate successful outcomes.

This is a varied, hands-on role that provides interesting and challenging work within a team recognised for delivering exceptional outcomes for our customers, partners, shareholders and community

How to apply 

If you are ready to be part of a great team and company culture please copy the following URL and paste to your browser and apply for the role in the AAL Candidate Portal: 

https://adelaideairport-hr.secure.force.com/recruit/fRecruit__ApplyJob?vacancyNo=VN239