Allocations & Rostering Champion

We create employee experiences that support and empower our people and have been doing so for over 55 years.  At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australians.

We are looking for an Allocations & Rostering Champion to join the team at New Horizons on a Full Time basis. 

The position is located at our Head Office in North Ryde. The role will support our Rostering Team and report to the Allocations & Rostering Lead.

This position involves a rotating roster, between Monday to Sunday, 6am-8pm.

What Is Expected of You

• Create employee rosters to maximise capacity whilst balancing employee preferences and needs.
• Conduct profitability assessments for Group Events and confirm all employees, including casual staff, are notified of shift changes.
• Create allocations for customer bookings and job items in the system to available resources and staff
• Schedule and update bookings for vehicles, meeting spaces and other resources for Group Events and other services in line with rostered sessions and allocations.
• Liaise with third parties to arrange bookings for appointments (e.g. therapy suppliers, medical providers etc.) on behalf of New Horizons' customers.

You are

• Experience and expertise in operational rostering, scheduling, risk identification and management and customer support planning.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice  
• Customer-centric values, ability to handle multiple task and priorities
• Effective communication and able to adapt communication strategies to different stakeholders
• Ability to adapt to changing processes, system & workflow

What you need to have

• Australian Federal Police Check from the last 24 months 
• Work Rights – Birth Certificate or Passport 
• NDIS Worker Screening Check - https://www.service.nsw.gov.au/ndiswc
• NSW Working with Children check
• Worker Orientation Module ‘Quality, Safety and You’ -  https://www.ndiscommission.gov.au/workers/training-course
• COVID-19 Vaccination in line with Health Orders

At New Horizons we offer salary packaging up to $15,900.00 pa, and an entertainment allowance of $2,650.00.  Monthly RDO for Full-time roles, Wellbeing Initiative Partnership for our Employees.  We provide Employee Assistance Programs providing counselling services.  We are committed to developing you with internal and external leaving and workplace mentoring.

 We also want to give you opportunities to develop.  We encourage applications from people with culturally and linguistically diverse backgrounds.