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Form of workOur client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Service department based at the Sydney Olympic Park Office. The primary function of the role is to maximise service center performance through training, technical support, monitoring product quality, evaluating new products, and more. This role requires an individual to work 4 days in the office and 1 day WFH on a 12 month fixed term contract.
Duties and Responsibilities:
- Conduct 5 training sessions annually to enhance ASC performance, providing technical support and ensuring ASCs are up-to-date with the latest techniques and product information.
- Monitor and generate weekly and monthly reports on product quality, ensuring timely dissemination of relevant information.
- Evaluate new products for market application, conducting quality batch testing and producing technical bulletins to maintain product standards.
- Liaise with product managers to conduct initial quality batch sampling and recommend design changes for market suitability, addressing issues such as climate concerns.
- Maintain quality records for factory feedback and management reporting, while also conducting investigations into problematic equipment and providing comprehensive summaries and recommendations.
- Diploma/Degree in relevant field, with 3-5 years of experience in the electronics industry.
- Ability to provide immediate support to Service Technicians and train other technical staff.
- Experience in repairing home appliances and diagnosing faults to triage parts effectively.
- Strong communication skills and exceptional phone etiquette, coupled with outstanding customer service abilities.
- Proficient in computer applications such as Excel, PowerPoint, Word, and Outlook.
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
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