APS 3 Client Contact Officer

Client Contact Officers answer client enquiries regarding a broad range of DVA supports and services through a combination of phone, face-to-face and email channels. Client Contact Officers engage with Australian Defence Force members, Reserve members, veterans (including their advocates and representatives) and family members, as well as government departments, and ex-service organisations. To be successful in this role, Client Contact Officers operate in an environment of ongoing learning, and contribute to this by sharing information, knowledge and expertise with other team members. You will need to be able to build effective working relationships with stakeholders, to enhance and provide a quality client experience. Client Contact Officers are supported with ongoing training, coaching and performance development. This ensures every Client Contact Officers skills and knowledge
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