The RoleHudson has partnered with a high-profile government department seeking multiple
APS 5/6 Helpdesk Supervisors to join their Helpdesk team. Previous call centre experience would be preferred; but is not a requirement as training will be provided.If you are based Canberra and looking for a long-term contract, then this may be the role for you!
Duties:o assist the team in their reporting obligations or payment and policy querieso interpreting and applying legislation obligations under the Family Assistance Lawo using call logging software to log notes of issue and resolution while on phone calls andwhen replying to emailso analysis and interpretation of data to identify issues and provide solutions
- become a subject matter expert in all facets of the teams' queue work
- analysis and interpretation of data to identify issues and provide solutions
- oversee team management including:
o positively leading a teamo team procurement including assisting in creating and maintaining contractor contractso processing and payment of contractor invoiceso maintaining team budgeto supporting the Assistant Director and Director with complex matters by providing expertadviceo creating, updating and maintaining team process documents
- organising and running individual and team tailored training sessions
- providing a consistent level of high-quality work
- keeping up to date with relevant changes in a fast-changing environment
If you are interested in the role, please submit via the link. If you have any questions after you have submitted your resume, please call Irena Simunec on 0455 558 721 and quote job number 237586.
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