Aps Level 6, Sharepoint Support Officer, Corporate Division

SharePoint Support Officer

Duties:

• Level 2 Support for SharePoint 2013 and SharePoint Online (permissions, site configurations, metadata management, etc. excluding software development or infrastructure management)
• Develop training resources for SharePoint users and Level 1 Service Desk Support, where required and as directed
• Conduct technical training for SharePoint for Treasury staff
• Contribute to the records-management of SharePoint content (Transfers, Disposals, Migrations) in accordance with Treasury's Information Governance Framework and the Archives Act 1983.
• Communicate information management policies and requirements to Treasury stakeholders
• Work with the Information and Records Strategy Team to enable provision of a consistent, efficient, and compliant information and records management environment at Treasury
• Work with the SharePoint Integrations and Technical Team to enable a consistent end user experience and accessibility to content.

Responsibilities

• Respond to Service requests for Level 2 SharePoint support in accordance with agreed SLAs
• Maintain control records of SharePoint content movement, deletion, or transfer
• Regular reporting on SharePoint content metrics, as directed/agreed
• Advise of emerging issues or opportunities regarding SharePoint information management capability.

Desirable qualifications / experience

Experience with:

• SharePoint 2013 and SharePoint Online
• training end users in SharePoint 2013 and SharePoint Online
• records management is desirable.

Advertised: 07 Sep 2022 8:00 AM AUS Eastern Standard Time
Applications close: 21 Sep 2022 11:30 PM AUS Eastern Standard Time