APS3 Access Officer

On behalf of a Federal Government Agency, we are looking for several APS3 Access Officers to join the Access and Reassessment team based in Geelong. The assignments will be 6-12 months, working Monday to Friday, 37.5 hours per week.The team are responsible for working in a service delivery environment, working directly with participants to manage and resolve eligibility assessments and resolution.Responsibilities will include;

• Reviewing, processing and assessing documentation in accordance with policy and legislation
• Making appropriate assessment decisions
• Responding to phone and email enquiries and managing incoming and outgoing correspondence
• Maintaining records and undertaking data entry, scanning and filing documents according to standards

To be considered for this role, you will demonstrate;

• Previous administrative experience or experience working in a service delivery environment
• Computer skills
• Ability to follow process and instructions
• Customer service skills

As this role is with a Federal Government Agency, applicants are required to hold Australian Citizenship.Click 'Apply Now' to submit your application!DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.