AddressThe Legal Services team provides legal advice, support and services to the Agency by understanding the Scheme, key legislation and policy to support and enable positive outcomes for participants of the Scheme.
Legal Services provide practical and solution focused advice across a broad spectrum of corporate, commercial, administrative, and government legal issues to support business areas. The team provides a single point of contact to the Agency for legal matters and plays a key enabling function including the identification and mitigation of legal risk for the Agency.
As these are Federal Government opportunities, Australian Citizenship is mandatory.
About the Role:
The APS4 Privacy Assistant is a team membership position that will work within defined parameters relating to their area of responsibility. The role will be required to apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to the scheme's objectives. The role will be required to provide operational and administrative support that is informed and directed by sound knowledge in privacy areas and may undertake some research and analysis activities. Responsibilities of the role include but are not limited to:
- Remediating a range of privacy complaints and incidents in a timely manner.
- Ensuring accurate recordkeeping.
- Maintaining up to date knowledge of relevant legislation, policies and procedures. Undertaking projects on an ad-hoc basis.
- Maintaining excellent working relationships with clients and other internal and external stakeholders.
- Supporting the implementation of new systems, processes and practical tools within the Privacy team.
- Building capability and expertise within the team, sharing knowledge and awareness across the Agency and working in accordance with the highest professional and ethical standards.
You will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands.
To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.
In addition, you will demonstrate the following skills and experience:
- Remediate a range of privacy complaints and incidents in a timely manner.
- Maintaining excellent working relationships with clients and other internal and external stakeholders.
- Support the implementation of new systems, processes and practical tools within the Privacy team.
- Competency, or ability to develop competency, in working with requirements of the Privacy Act.
- Work closely with peers nationally to manage service delivery performance. Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
- Knowledge of the Privacy Act 1988 (Privacy Act) Experience coordinating and responding to incidents and complaints in accordance with Privacy obligations.
- Develop extensive relationships with both internal and external stakeholders.
- Competent with IT Systems.
- An understanding of or lived experience in the field of disability is highly desirable.
How to Apply: If you are interested in this exciting opportunity, please APPLY NOW
Michelle O’Toole
(08) 8400 4***
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ***********@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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