Aps5 Participant Support Officer Manager

• Ongoing & Non-Ongoing 18 months plus 18 months - Full Time
• $77,906 - $83,868 (plus 15.4% superannuation)
• Role located in VIC - Geelong

Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 500,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The APS5 Participant Support Officer (PSO) Manager is accountable under limited supervision to undertake moderately complex to complex work. The role is required to manage day to day operations and workload allocation of the Participant Support Officer (PSO) team.

It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower level team members within a team.

Where you can add value

Responsibilities of the role include but are not limited to:

• Managing performance targets, work flow, training and development of Participant Support Officers within the branch.
• Contributing to continuous improvement of processes and associated guidance materials.
• Collaborating with the team to respond to participant enquiries, ensuring participants are informed and can access relevant information.
• Undertaking research and contributing to reports.
• Managing diaries and appointments, telephone enquiries and escalations from participants.
• Coordinating and organising executive meetings and community forums.
• Recording and managing complaints and other feedback in the Agency database.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Enough about us, let’s talk about you

Candidates who value social inclusion and diversity, candidates who are passionate about the NDIA’s purpose.

As a successful candidate you will need to have great organisational and prioritisation skills and be able to manage a workloads with competing priorities. Candidates should be familiar with APS Values, Code of Conduct, Employment Principles. As a Participant Support Officer Manager you will need to have experience with managing staff and ability to coach and support staff.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. Collaborating, connecting and creating a workplace that we can all be proud of. And while were based far and wide across the country, we make sure nobody feels they're out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 500,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from VIC - Geelong, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 18 months may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11.30pm AEDT on 28 September 2022

If you have any questions, please contact Ann-Maree Slevin on 03 5223 0774 or email Ann-Maree.Slevin@ndis.gov.au.

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.