APS6 NCC Workload Planning

• Ongoing & Non-Ongoing 12 months + 12 months - Full Time
• $89,612 - $99,072 (plus 15.4% superannuation)
• Role located in QLD - Robina,VIC - Dandenong,VIC - Geelong,VIC - Richmond,WA - Midland

Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
Looking for a challenging and rewarding career to showcase your leadership and strategic planning skills? The NDIA is currently seeking to fill an APS6 Workload Planning position in our National Contact Centre (NCC).
The National Contact Centre is the main communication channel for people to contact the NDIS. The NCC responds to various enquiries from NDIS participants, prospective participants, families of participants, providers, organisations, and the public. The team is also responsible for internal IT support and managing various processing workloads.
Where you can add value
In the APS6 NCC Workload Planning role, you will work within a highly respected, collaborative and solutions focused team delivering high quality workforce planning activities.
In this team leadership role, you will be responsible for resolving issues and risks across a range of activities.
Some of your duties and responsibilities will include:

• Building workforce schedules to meet service demand forecasts.
• Working with operational staff to ensure schedules and forecasts are aligned to operational requirements.
• Providing evidence and data to forecasting analysts to inform long term workforce planning.
• Developing workforce plans to support the delivery of frontline work of the NDIA.

Enough about us, let’s talk about you
Our ideal candidate will have expertise knowledge and experience with workforce planning including forecasting, scheduling, and rostering. You will be confident in leading engagement across business areas and building productive relationships with internal and external stakeholders. You will have some technical skills and be able to conduct analysis and extract stories from complex data sets
You will be required to provide leadership, control, planning, resource management, performance management and decision making for the Team Membership within the work area.
Your NDIA Experience
The position requires exercising sound decision-making and judgement to produce high level policy advice and operational support.

• You will drive a high performing culture that seeks continuous improvement through innovation.
• Great team culture with flexible working arrangement
• Access to ongoing professional development and learning

While this role is ideally performed from Geelong - VIC, Richmond - VIC, Dandenong - VIC, Midland – WA or Robina - QLD, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close at 11:30PM (AEDT) on the 17 March 2024.
If you have any questions, please contact Natalie Jacobs on 0749596823 or email natalie.jacobs2@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.