APS6 Senior Reconsiderations Officer

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage an APS6 Senior Reconsiderations Officer

Location: Canberra, ACT

Contract Length: 12 months, non-ongoing

Eligibility Requirement:Baseline Clearance or the Ability to obtain

Position Overview:

Senior Reconsideration Officers will contribute to and manage a range of reconsiderations including engagement with claimants, employers and medical providers.

This role will be the decision maker for medium to low risk, reconsiderations The Senior Reconsiderations Officer reports to the Assistant Director, Reconsiderations and will assist with the supervision of other team members.

Responsibilities Include:

• Contribute to Agency’s purpose, Corporate Plan and claims management strategy and operating model.
• Deliver reconsideration services in line with the claims management strategy including the achievement of claims management targets and contributing to successful completion of improvement projects. This includes monitoring claims management activities and compliance with Agency’s rules and objectives.
• Accountable for driving the strategic direction of the work area and ensuring its activities are aligned with agency goals.
• Make decisions on medium to low-risk reconsiderations in line with a planned approach. Support high risk decisions through research, support and drafting.
• Work across the Agency and our client agencies, to focus on the delivery of consistent claims management, positive claim outcomes, sharing information and better practice, and resolving conflicts.
• Act in accordance with APS and Agency requirements including human resource, financial management and procurement requirements. Coach and mentor team members.
• Provides on-the-job training; provides feedback, support, advice and guidance to less experienced colleagues proactively and when required.
• Connect and integrate reconsiderations with other functions of the Agency and across the APS.

Desirable Qualifications:

• Experience in an insurance or injury compensation environment

Job Specific Capabilities:

• Demonstrated experience in analysing information (particularly data), risk management and using judgement to inform decisions.
• Demonstrated ability to provide leadership to a team through motivating, mentoring and developing employees.
• Resilient, responsive and collaborative with a proven commitment to individual and team outcomes.
• Works under limited direction and is guided by policies, accepted standards and precedents.
• Strong stakeholder engagement and relationship building skills.
• Strong communication skills with proven ability to negotiate and communicate with influence.
• Experience working with legislation in service delivery operations including in-depth knowledge of relevant statutory, regulatory and policy frameworks in order to provide objective advice and resolve problems of a specialised or complex nature.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Neville Smith on 02 6268 9*** or email *************@chandlermacleod.com for further discussion.

Please Note – The due date for this submission is 23/02/2024.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion