Address
Form of workJoin a complaints team within Federal Government
Your new company
This Federal Government department is responsible for providing services to the public and is looking for a Complaints Officer based in Adelaide CBD.
Your new role
You will communicate effectively over the phone, in person and in writing with members of the public and agencies. You will communicate with a diverse range of people whilst having challenging conversations to resolve complaints using appropriate outcomes. You will identify and escalate sensitive and urgent complaints accordingly. You will identify appropriate referral pathways for enquiries and complaints whilst representing the Office with professionalism.
What you'll need to succeed
Demonstrated ability to communicate effectively with a diverse range of people, including people living with disability or CALD.
Resilience and adaptability
The ability to de-escalate challenging conversations whilst resolving complaints
Conduct research to quickly acquire subject matter knowledge
Previous administration or customer service experience is highly desired
Please note: in order to be considered for this role, you must be an Australian Citizen. You will also be required to undertake a National Police Clearance.
What you'll get in return
A 12-month temporary engagement within Federal Government, an office located within Adelaide CBD, and a competitive hourly rate of $44 + Super.
Temporary and Contract workers through Hays also enjoy a wide range of benefits including:
Weekly pay cycles
Nominated choice of Superannuation fund
Online timesheet submission and approval
No hidden fees or costs for our services
Free online learning platform to enhance your skills
Regular contact with local Adelaide consultants throughout the duration of your assignment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Tanya Murray.
If this job isn't quite right for you but you are looking for a new position within State or Federal Government, please contact the Hays Government Team on 08 8943 60***for a confidential discussion about your career.
