Assistant Community Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
The Opportunity

As the Assistant Community Manager, you will work closely with the Community Manager and residents to help ensure smooth day-to-day operations and administrative tasks of the community. Your customer-centred approach to your work and ability to connect with our residents will help you be successful. This role is a customer-facing role where you will be required to be organised, fast-paced and friendly. This role is perfect for a senior Administration Assistant or someone who has come from an operations background who can deliver a high level of service to this community.

This is a part-time opportunity. Overseeing daily operation of Glynde Lodge Retirement Village & Leabrook Lodge Retirement Village, Monday - Thursday 8:00-16:00

You will:

• Be the first point of contact for residents and their queries, compliments and concerns
• Handle administrative tasks such as updating resident information, billing and invoicing
• Assist the Community Manager and Maintenance Supervisor in ensuring the facilities, gardens and grounds are of a high standard
• Liaise with residents & their families, internal stakeholders and external contractors
• Ensure ongoing daily operations of entire village services including safety, security and financial performance
• Support the Community Manager with implementing new projects, policies and procedures and step in for them in their absence
• Complete general administrative tasks including but not limited to - email & phone communication, distribution of mail & notices and incident recording

What you'll bring:

• Experience in an operations management role or senior administration role highly desirable (e.g Hospitality, Hotel/Tourism, Real Estate, Property or Facilities Management)
• Intermediate use of Microsoft Suite and highly computer literate as you will learn new programs
• High-level written and verbal communication and negotiation skills
• Strong focus on customer satisfaction and attention to detail
• Current Police Check certificate (required, but we can complete for you!)
• Two COVID-19 Vaccinations (required)

What we offer

• Potential to earn up to 12 weeks Parental Leave
• Ability to purchase additional Annual Leave
• Employee Referral Program.
• Additional 'All About Me' leave days per calendar year
• Annual salary reviews and annual bonus incentive scheme
• Be part of a friendly and supportive team in a wonderful community
• Further career opportunities and development (develop into a Community Manager and more!)
• In-house Learning & Development training programs to develop your professional skills!
• Be part of an organisation focused on innovation and support
• Free Employee Assistance Program

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 12,000 residents across 90+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next?

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.