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Form of work Assistant Department Manager - Customer Order PM - Part time
Reporting to the Customer Order Manager - the Assistant Department Manager role exists to:
Support the Customer Order Manager with the CFC operational performance across Picking and Packing activities across the morning into the afternoon
Support the Customer Order Manager in leading, managing, coaching a team of Personal Shoppers to ensure orders are picked and packed on time to the high standards our customers expect
Lead the department in the absence of the Customer Order Manager
What makes you right for Woolies
As the Assistant Department Manager - Customer Order PM, your key responsibilities will be to:
Spend time with the Personal Shoppers to motivate, manage, and guide them to deliver results and drive best practice in the CFC
Support the Customer Order Manager - PM to lead the team to work safely and efficiently
Review Voice of Customer (VOC) commentary daily with the Assistant Customer Fulfillment Centre Manager - Customer Order and Delivery to ensure the goods are packed correctly, no missing items, and the highest quality fresh food
Collaborate with our Customer Hub to improve customer satisfaction
Support the Customer Order Manager - AM to identify and develop talent in the CFC to build a talent pipeline for our Woolworths Group
Engage with other CFC teams to share best practice
The right attitude is everything....
Genuine passion for food & shopping
Customer first mentality
Love of teamwork and growing with others
Flexible and adaptable to change
Willing to work and reliable
Woolworths, a job is never just a job.
It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.
Who we are
Joining WooliesX means being a part of the wider Woolworths Group, which includes the businesses of Woolworths Supermarkets, BWS, Dan Murphy’s, Big W, Cellarmasters, ALH Group and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands.
Why work with us
Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each other. By working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths.
When you will be needed
This is a part time position requiring flexible availability to work Friday to Monday inclusive
Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application.
