Assistant Hostel Manager

Our purpose is to provide safe, culturally appropriate and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. Across its network of hostels, dedicated Aboriginal Hostels Limited (AHL) staff provide accommodation and meals for residents in a supportive environment, assisted by local First Nations service providers and referral agencies.
AHL also supports the Australian Government's efforts to improve economic outcomes for First Nations people. By purchasing goods and services from First Nations businesses at every opportunity, we help support a more inclusive economy. We are proud to be one of the largest employers of First Nations people in the Australian Public Service, First Nations employees make up approximately 50% of our workforce.
AHL is seeking an experienced accommodation manager with a strong focus on customer service. The Assistant Hostel Manager will work closely with local stakeholders to support First Nations people into our hostels and ensure residents are connected with the services they require during their stay.
Your role is to ensure hostel occupancy is high and service to residents is exceptional. You will be a hands-on manager, working closely with the small hostel team to provide three meals a day and ensuring the facility is clean, safe and welcoming. You will be a perfectionist, ensuring all hostel operations are meeting standards in line with guidelines and policies and continually developing your team to improve our service offering. You will be reporting to an Operations Management Team and will provide regular reports on hostel operations to the Operations Management Team and to AHL's National Office business areas as required.
The key duties of the position include
Under the direction of the Operations Management Team, Assistant Hostel Manager's manage the day-to-day operations of the hostel in accordance with AHL policies, procedures, the Australian Public Service (APS) Code of Conduct and relevant APS legislation. The duties and responsibilities for this position will include:

• Leadership and Accountability
• Job Context and Environment
• Stakeholder Engagement
• Service Delivery
• Hostel Operations
• Staff Management
• Professional Service & Community Engagement
• WHS

A detailed position description is included in the vacancy information available on our website - Employment | Aboriginal Hostels Limited (ahl.gov.au)