AddressAbout Us:
At Slideways we strive to promote a unique, fun, and safe environment of go-karting where all experience levels are welcome that focuses on a positive and fun experience.
If your feeling like just a number in your current job? Why not try Slideways Go Karting! That's only if your looking to work in a environment where people have fun and want to be part of the electric atmosphere of go kart racing.
If your not enjoying what your doing, why not contribute towards go kart racing and provide customers with a fun safe time they won't forget.
Did we mention you get free go kart racing? That's just one perk we have for our valued employees when you join our team.
Just to warn you though, the employee races get very competitive so make sure you get plenty of practice in because there will be plenty of banter afterwards.
Trust us!
If you liked what you read above the below information gives you more detail about what we are looking for:
Job Description:
To help shape our purpose, we are seeking a team mate that will contribute and embrace a positive team environment, as well as having a great sense of humour while celebrating different personalities in the workplace.
As the Assistant Manager, you will work closely with the Centre Manager to support the efficient and effective day to day operations of the company. You will play a crucial role in upholding our high customer service standards, providing leadership for other team members, and facilitating communication across all departments.
Responsibilities:
- Assist in managing the day-to-day operations of the company, ensuring smooth workflow and effective communication.
- Coordinate and oversee projects and initiatives, working closely with the Centre Manager.
- Collaborate with Centre Manager and provide insights of performance of other team members and drive continuous improvement.
- Serve as a liaison between senior leadership and other departments, ensuring alignment and accountability.
- Assist the Centre Manager with reports, centre meetings, and interviews as required.
- Handling incoming calls and emails from customers as well as making outbound calls to customers.
- Interacting with customers in online chat portals.
- Responding to questions about the company, its products or services
- Resolving customer complaints and escalating them when necessary
- Processing orders, invoices, payments, claims, credits and refunds.
- Updating and maintaining records of customer interactions.
- Help maintain a positive and fun work environment, fostering a culture of accountability, innovation, and excellence.
- General facility maintenance such as light cleaning.
Requirements:
- Proven experience in a similar role, preferably in a fast-paced environment.
- Strong leadership management skills, with the ability to prioritise tasks.
- Excellent communication and human skills, with the ability to build relationships at all levels of the organisation.
- Proficiency in Microsoft Office suite.
- High level of integrity, professionalism, and discretion.
- Flexibility to adapt to changing priorities and work effectively under pressure.
- Ability to remain calm when interacting with customers and other team members who are stressed or upset.
- Able to work 38 plus hour weeks rotating roster(Mon-Sun)
You do not need to know about go karting or racing, on the job training will be provided.
Benefits:
- Above award rates
- Free Karting
- Discounts for immediate family members and partners.
- Leadership training & development
- Advancement within this growing organisation is possible for committed employees.
In your cover letter, please choose one of the following:
- Things, situations or experiences that you find humorous and funny including why.
- Tell us a joke.
How to Apply:
If you wish to apply, please click apply and ensure to upload your resume and cover letter.
