AddressBrand: The Beach Hotel Stradbroke Island
Position: Assistant Manager
Department: Bistro/ Bar/ Gaming
Reporting to: General Manager (Stradbroke)
Status: Full Time
Salary Banding Level 1 3: $68,000 - $80,000 plus superannuation (Based on experience)
Positions Available: 3
About Us
Acquired by The Good Time Group Holdings, The Beach Hotel Stradbroke Island is an undisputed treasure. Nestled on North Stradbroke Island, it boasts a breathtaking location overlooking the pristine Cylinder Beach, offering an unparalleled ocean vista that few, if any, hotels in the country can rival. The hotel's current amenities include 15 on-site accommodation rooms, bistro, bars, an inviting beer garden, versatile function/events spaces and a gaming room featuring 15 EGMs. Additionally, the venue boasts two detached bottle shops on the Island and a convenient on-site drive-thru bottle shop.
Excitingly, in 2025, The Beach Hotel is set to undergo a transformative renovation. This ambitious endeavour aims to elevate the hotel to a position of distinction as one of Australia's most unique and sought-after hospitality venues and premier tourism destinations.
Our approach is centered around enthusiasm, setting and achieving goals, and fostering inclusivity. We tap into the skills and experiences of our team members to consistently deliver exceptional guest experiences. Our aspiration is to be acknowledged for our outstanding workplace culture, which is shaped by proactive leadership and a steadfast dedication to innovation and expansion.
The Role
We are excitedly recruiting for 3 experienced Assistant Managers to join our management team. These full-time positions are for an immediate start, overseeing daily operations as well as customer service, gaming, and stock control all aspects of a busy working Bar Gaming, Bistro, Accommodation and Housekeeping.
Our Assistant Managers are responsible for ensuring daily operations are run smoothly, en-suring staff productivity, monitoring efficiency of all processes and creating a positive work environment for all employees. Reporting to the General Manager, you will meet regularly to stay up to date with organisational changes, issues and improvements and will be an integral part of the business moving forward. Ultimately, you will ensure all operations flow efficiently providing the very best level of service quality that consistently meets and preferably exceeds the expectations of guests.
Responsibilities include but not limited to:
- Set and track monthly, quarterly, and yearly goals in collaboration with management.
- Collaborate with management to assess and enhance operational processes and policies.
- Monitor and report on revenue and cash flow to ensure financial objectives are met.
- Uphold and enforce company policies and procedures.
- Facilitate the training of new hires to maintain high standards of service.
- Address employee complaints or performance issues in a timely and effective manner.
- Conduct regular check-ins with staff to gauge satisfaction and address any concerns.
- Develop and manage employee schedules, process timesheets, and adhere to payroll budgets.
- Assist in creating departmental budgets to optimize resource allocation.
- Handle customer complaints and resolve issues to ensure guest satisfaction.
- Coordinate regular maintenance and cleaning schedules to uphold facility standards.
- Manage stock control, including conducting regular stocktakes and optimizing inventory levels.
- Promote products and facilitate staff training on new items to enhance sales and service quality.
- Assist with entertainment programming to enhance the guest experience.
- Ensure compliance with all licensing requirements and regulations.
About you:
- Work experience as a Duty Manager or a similar management position (minimum 2 years)
- Previous experience in the industry essential
- A positive attitude and a passion for delivering exceptional guest experience
- Knowledge of cash management
- Excellent organisational and time management abilities.
- Ability to work flexible hours, including evenings and weekends
- Experience with facilities maintenance
- Strong problem-solving skills
- Excellent interpersonal skills and the ability to build strong relationships.
- Ability to work with allocated budgets
- Must have or willing to obtain QLD RSA, RSG, TAB and RMLV
- Immediate start available
The Benefits
- Competitive remuneration package
- Great team culture in a growing organisation
- Staff discounts across all our venues (Broadbeach, Noosa and Stradbroke Island)
- Opportunity to contribute and see results in a growing, dynamic, and exciting hospitality Group
- Professional career growth opportunities
- Live and work on a beautiful sub-tropical island
Join our dynamic team and play a pivotal role in shaping the future of our hospitality Group. If you are a strategic thinker with a passion for building and managing brands in the hospitality industry, we encourage you to apply for this exciting new opportunity.
Please submit your application, including your resume outlining your relevant experience and achievements. Shortlisting will begin immediately. You must be available to travel to the island for an in-person interview.
We appreciate all applicants' interest, but only successful candidates will be contacted.
The Good Time Group Holding is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
