AddressABOUT 24CARE
At 24CARE, we provide a range of services in our community. It is based in the ACT and NSW and specialises in compassionate, caring services, including Disability, Aged Care, and Childcare Agency, staffing Solutions, Home Packages, and Transport Services. At 24Care, it’s all about putting our customers/participants first in every aspect.
Employment Opportunity at 24CARE
Who We Seek:
We are in search of an accomplished and dynamic leader with exceptional NDIS expertise, proficiency in strategic thinking, and a strong focus on meticulousness. The ideal candidate embodies deep compassion, adapts communication to suit diverse audiences, and delivers exceptional customer service.
As a forward-thinking leader, the preferred candidate possesses a keen understanding of their personal strengths, agility to navigate various meetings and scenarios throughout the day, and consistently presents their best self in all interactions.
This professional approach and confidence are instrumental in leading the entire team towards achieving essential outcomes where every individual feels valued and acknowledged for their contributions.
Key Responsibilities:
- Oversee the operations team to coordinate, plan, and execute operational activities.
- Formulate and implement strategies to enhance services for NDIS participants.
- Establish and maintain robust relationships with NDIS participants, comprehend their requirements, and coordinate services accordingly.
- Manage and respond to referrals, including creating service agreements and ensuring timely follow-up on service delivery.
- Forge strong relationships with existing Support Workers to ensure their ongoing commitment to client care, compliance, and work performance.
- Staff Recruitment: Lead recruitment processes to attract and retain high-calibre staff aligned with organisational needs and objectives.
- Staff Coordination: Collaborate with staff to effectively manage care rosters for each client.
- Performance Management: Oversee the performance of staff members.
- Stakeholder Management: Cultivate and uphold strong relationships with all stakeholders, including clients, families, community partners, and regulatory bodies.
- Financial Coordination: Work alongside the Accounts Manager to manage budgets, ensure financial sustainability, and achieve business goals.
- Compliance Assurance: Guaranteeing compliance with NDIS standards and regulations, implementing policies and procedures to maintain high levels of compliance.
- After-Hours Support: Provide flexible support to address urgent operational issues or emergencies outside regular business hours.
- Develop and implement plans to enhance operational effectiveness and efficiency.
- Engage with management teams to ensure the execution of company processes.
- Communicate effectively and establish credibility throughout the organisation and with Managers as a proficient developer of solutions to business challenges.
- Travel within the ACT and surrounding area to meet business needs.
Qualifications:
- Substantial experience in operational management within the care sector, preferably NDIS.
- Relevant Diploma in the Human Service Sector or a minimum of 3 years experience in a similar disability sector role.
- Demonstrated leadership skills with the ability to manage and motivate teams effectively.
- Exceptional organisational skills and the ability to meet deadlines consistently.
- Outstanding stakeholder management and relationship-building capabilities.
- Business acumen along with experience in business development and financial management.
- In-depth knowledge of NDIS compliance and regulatory requirements.
- Ability to work flexibly and respond to after-hours emergencies as required.
Personal Attributes:
- Professional approach (essential).
- Confident manner (essential).
- Positive approach to change (essential).
- NDIS Check Clearance (essential).
- WWCC Clearance (essential).
- Valid Driver's License(essential).
How to Apply:
Please submit the following:
- Cover letter detailing your qualifications and experience
- Updated resume
- Contact details for at least two referees
Any questions please contact **@24care.com.au
