Assistant Practice Manager

About the business

Pax Centre offers a warm and inviting space for our staff and patients, with a tight knit and supportive team of admin staff and clinicians. We treat psychological trauma using a holistic approach to mental health and offer gold standard and innovative therapies, including EMDR and Psychedelic-assisted therapy. 

About the Role:

Reporting to the Clinical Services Manager, the Assistant Practice Manager will be responsible for leading, managing and maintaining the efficient day-to-day operations of the Pax Centre, a leading outpatient trauma centre located in West Leederville, WA.

The Assistant Practice Manager will support the Clinical Services Manager to grow and develop the practice while ensuring safety, quality, and a supportive clinic culture. 

Key Responsibilities:

The responsibilities for this position include but are not limited to:

• Coordination of the clinic operations
• Effective management and supervision of administration staff
• Assisting clients, clinicians and administrative staff with complex problem solving 
• Assisting human resource functions including recruitment, inductions and performance management
• Promoting and embedding a high level standard of customer service delivery
• Reception and general administration duties
• Coordinating staff rosters and payroll
• Managing workers’ compensation funding and communicating with Medicare and other funders
• Embodying and promoting a clinic culture of safety, quality and support
• Other duties as required

As an experienced administrator, the Assistant Practice Manager will also possess:

• The ability to engage, motivate, empower and coach staff to achieve desired business outcomes
• High level of computer skills
• A strong commitment to customer service 

Selection Criteria:

1. Essential:

• Professional, friendly and highly flexible. 
• Previous experience supervising staff, preferably in a health care setting
• Demonstrate and encourage leadership and teamwork.
• Ability to build appropriate relationships with patients, admin staff, and clinicians.
• Excellent communication skills, particularly in complex and sometimes stressful situations.
• Experience working in mental healthcare in Western Australia.

2. Desirable:

   - Experience in financial management, accounting systems, and reporting processes.

   - Understanding of the Medicare Benefits Schedule and the Australian workers' compensation system.

   - Crisis management skills and experience.

Hours of Work:

- Full-time position, 38 hours per week, with the flexibility to work additional hours as necessary.

Applications:

Please send a cover letter addressing the essential selection criteria to Juliana Summers at ***************@paxcentre.com.au