Assistant Relationship Manager

• Join our high performing Agribusiness Team based in Rockhampton 
• Support, learn from and develop your Agribusiness banking profile under an experienced Relationship Manager 
• Permanent Opportunity with flexibility and the tools you need for success

Your Purpose

With continued growth and success here is your opportunity to join our high performing Agribusiness team as an Assistant Relationship Manager and support the Relationship Manager with the management and growth of a portfolio of valued Agribusiness customers. This is a fantastic opportunity to surround yourself with high integrity banking professionals whilst developing your knowledge and experience within Agribusiness Banking.  

Our business is supporting Australians and their communities in ways that make the brightest impact and the biggest difference. For many of our customers, that means giving them the financial support they need to grow their business. As part of our Agribusiness Banking team, you’ll build genuine and trusted relationships with our customers – so you can make a real impact. We’ll give you plenty of room to thrive in your own way and make your own difference – with flexibility and clear horizons to progression.

What you’ll do

• Assist the Relationship Manager to manage our relationships with customers within the assigned portfolio.
• Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
• Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolio.
• Proactive identification of client needs and the maintaining of customer data.
• Assist with meeting of holistic customer needs as well as lending needs (through genuine Connected Customer conversations). Collaborate across channels to meet customer needs.
• Provide effective feedback to operational, segment and risk areas via the Operations Delivery Manager or Regional Manager on issues that have an impact on that area of Suncorp’s business.
• Contribute to continuous improvement activity within the region.
• Develop relationships with intermediaries including Solicitors and Accountants, ensuring all referrals are referred to the Relationship Manager, District Manager or Regional Manager.
• Assist the Relationship Managers to generate opportunities for sales specialists for banking, insurance and life products using the agreed sales process.

What you’ll need to bring

• Tertiary Qualifications in agribusiness, commercial or finance are desirable.
• Demonstrated experience in roles requiring growth and retention of a customer base.
• Demonstrated experience in financial services.
• Demonstrated experience as an Assistant Relationship Manager or equivalent role in an Agribusiness banking team will be highly regarded.

About Suncorp Group:

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

Chase the sun, apply today!

 Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.