AddressAbout us
Motobility is an Australian business based in Perth that provides mobility equipment sales, servicing and repairs across the Perth Metropolitan area. With over 20 years of experience in the industry, Motobility is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading service quality. We now have the opportunity for an Assistant Store Manager, preferably with a technical background, to join our dynamic team located at our Motobility Retail Store in Joondalup. You will have a positive "can-do" attitude, report directly to the Area Service Manager at our head office in Osborne Park, and will be responsible for the day-to-day running of the Joondalup Service Department. You will also be responsible for leading a team of 2 + technicians but also maintain your own workload.
Qualifications & experience
- You have a minimum of 12 months of experience in a formal leadership role, preferably leading a service, workshop or warehouse team.
- You possess high computer literacy, attention to detail and a flexible approach to your work.
- A highly motivated individual with exceptional customer service skills.
- You are driven and self-motivated with strong problem-solving skills.
- High level of organisation and time management skills.
- You are a strong communicator who always acts with integrity and compassion.
- A background in Electrical, Mechanical and Engineering or related discipline would be advantageous, but not essential.
- You are fit and strong - some of our products are heavy (trolleys and assistance are provided to make a safe work environment) at times you might need to help the techs to load-up the van or to deliver a product to a client.
- Have a Valid drivers license.
- LF Forklift license would be advantageous but not essential.
- Willingness to undergo NDIS (National Disability Insurance Scheme) New Workers Check.
- Willingness to receive annual flu vaccination and other vaccinations as required by the NDIS.
- Willingness to do occasional overnight travel (all expenses incl).
Tasks & responsibilities
- Provide leadership and direction to service team whilst being able to develop and motivate the team to create a positive culture and working environment to ensure exceptional customer service standards are achieved and maintained.
- Working closely with the sales team and Sales Assistant Manager to prioritise all customer orders and ensure all work is carried out to Motobility standards and in a timely manner.
- Manage the process of jobs coming in, warranty claims, orders being completed, and products being successfully delivered to client’s homes.
- Supporting customers over the phone, in person and via email to assist with their service and repairs needs and deliveries and provide accurate verbal and written quotes.
- Accountability for achieving accurate inventory control and process warranty claims.
- Ensuring that the warehouse is always presented in a clean and tidy state in accordance with company standards.
- Occasional building of mobility products, technical fault finding, and assisting in delivering and setting up products in customers’ homes.
Benefits
- Team culture - Attitude and Team Player values are at the core of the operation.
- A rewarding role that will let you make a real impact on people's lives through your work.
- Permanent long-term stable role with a fast-growing company and opportunity for growth and personal development, including cross-training in sales, marketing, and warehousing roles..
Why work for us?
Here at Motobility, we treat the members of our team like family. With a fun, inclusive work environment, regular staff functions, work-life balance, and training & development, you won’t want to work anywhere else! Don’t forget that due to our fast growth, many of our in-house super-stars have already been promoted to higher positions, with some even crossing over into other departments that sparked their interest. The question is, where can Motobility take you? Join our family today and help make a real impact in people’s lives.
If you have the drive, ability and desire to be an important part of our busy, successful and growing team, then please apply through Seek.
