AddressABOUT US
Lucy Folk is a nomadic lifestyle brand that effortlessly transforms the creative mindset into wearable pieces of art.
ABOUT THE ROLE
As an Assistant Store Manager of our Paddington store, you assist the Store Manager in coaching and inspiring your team to deliver measurable results in a high-growth environment, to discover customers’ needs, deliver solutions and build brand loyalty.
KEY RESPONSIBILITIES
VALUES AND BRAND
- Is an ambassador for the brand, maintains a positive brand image and creates team, customer and brand loyalty
- Has strong company and product knowledge
- Embodies the Lucy Folk company values
- Maintains a high standard of behaviour across all members of the retail team
- Embodies the Lucy Folk company values
CUSTOMER EXPERIENCE
- Demonstrates the ultimate standard of an exceptional customer experience
- Maintains a high level of client service & experience across all team members and embody the ‘concierge’ level of service expected by Lucy Folk
- Monitors sales budgets across all stores and ensures managers achieve targets & set KPI’s
- Assists the NSW Area Manager by monitoring NSW stores weekly & leading teams to achieve budgets, reach targets & set KPI’s
- Balances a ‘service first’ approach to sales while achieving planned targets
- Is passionate about the product, demonstrates strong product knowledge and is driven to find solutions for customers
- Builds and maintains strong customer relationships and therefore fostering loyalty amongst Lucy Folk customers
SERVICES AND EVENTS
- Effectively assists in managing the running and delivery of all in store services and events to the satisfaction of the business and customer
- Takes accountability for booking customers to participate in all events and in store services
- Ensures the team understands all services and events and promotions and fosters a commitment to the success of each activation from booking customers to participate to seamless delivery of the experience.
STORE OPERATIONS
- All policies, procedures and store operations are followed to ensure store is run in an operationally efficient and compliant manner
- Ensures all required actions to support cyclical activity and promotions are followed
- Can proficiently conduct all store operations tasks and ensures team can implement basic store operations tasks
- Takes responsibility for maintaining a clean store environment and all safety standards and process management are followed.
- Follows secure store opening and closing procedures and takes responsibility for stores cash handling and banking
- Adheres to all rostered hours and takes any leave in accordance with policies and procedures
- Identify any maintenance issues and communications to Store Manager and NRM
IN-STORE EXPERIENCE
- Leads by example, contributing to a professional, positive & engaging environment for both customers & fellow staff
- Nurtures local clientele & Nomad’s (VIP’s)
- Embodies the ‘concierge’ level of service expected by Lucy Folk
- Assists with executing in-store events & promotions as directed by the NRM & Head of Brand & Marketing
CLIENT EXPERIENCE
- Collaborate with the Store Manager and NRM on opportunities and ideas on streamlining and improving the LF experience.
- Identifying top spenders and nurturing relationships to improve the VIP program.
- Identifying opportunities to convert a customer to Bespoke and nurturing those relationships throughout the bespoke process.
WHAT ARE WE LOOKING FOR?
- Extensive work experience (minimum 1-2 years) in the retail, customer service industry
- People management work experience
- High school certificate
- Fluent verbal and written English
- Able to work a Sunday to Thursday roster, with the ability to flex up to meet changing roster demands e.g. late nights and weekends.
- You have a passion for customer service and managing a retail team
- Monthly store meeting attendance
- Quarterly in store and online training attendance
- Passion for customer service
Lucy Folk is an equal opportunity employer. We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life.
If this role is for you, please apply via SEEK
