Address
Form of workBusiness Health
- Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
- Demonstrate sales leadership by role playing and having an active presence in customer facing locations
- Train and develop team on sales and delivery processes
- Analyse data to determine optimal business strategies
- Set individual goals for your team, ensuring goals are aligned with store goals
- Ensure team is fluent in all aspects of product knowledge
- Partner with Marketing to identify local marketing and event opportunities to drive sales
- Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location
Customer Experience
- Responsible for ensuring all employees provide best in class experience in every interaction
- Manage escalations quickly and effectively
- Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
Employee Engagement
- Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
- Support, implement and provide follow-up for all training
- Continually evaluate the performance of each employee and provide constant feedback to drive results
- Identify high potential talent and effectively succession plan for needs of the business
- Ensure all employees adhere to Tesla policies and procedures
- Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
Brand Standards
- Ensure facility maintenance and showroom presentation adhere to the brand standard
- Control store expenses continually striving to reduce costs
- Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines
