Associate Technical Support Engineer, Supercharger

Tesla

To accelerate the advent of sustainable transport by bringing compelling mass-market electric cars to market as soon as possible

We’re building a world powered by solar energy, running on batteries and transported by electric vehicles. Explore the most recent impact of our products, people and supply chain.

To shift humanity away from fossil fuels, we need extreme scale. Headquartered in Texas, we operate six huge, vertically integrated factories across three continents. With over 100,000 employees, our teams design, build, sell and service our products in-house.

Using a first-principles approach, we solve some of the world’s biggest problems. If you’ve done exceptional work, join us in tackling the next generation of engineering, manufacturing and operational challenges.

The Technical Support team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Energy products. This specific role revolves around advanced global support for Tesla’s Supercharger product.

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 🚦 Technical Incident Resolution
  

  Analyze and resolve technical and functional product issues for internal and external customers

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems