Job description
Your day to day- Lead a cohesive, productive team; providing coaching, training and counselling as required to enhance performance; including supporting the onboarding experience for new F&B team members
- In combination with the Banquets Operations Manager (BOM), organise and deliver daily briefings, meetings and training sessions as required
- Attend BEO meetings if and as required
- Supervise and maintain service delivery to brand standards and hotel goals, ensuring the appearance of staff is per hotel handbook and grooming guidelines
- Support and drive any incremental revenue initiatives as required
- Promptly resolve difficulties with service, guest comments and supplier issues, escalating as and if required
- Ensure all staff are trained to handle credit card transactions in a secure manner and inline with hotel and IHG guidelines
- Identify and adjust staffing levels, filling workforce gaps for upcoming shifts
- Ensure payroll compliance is adhered to, and ensure payroll deadlines are met with completed timesheets and exceptions at end of each shift
- Ensure event spaces are maintained and presented in such as way that they are ’always on show’
- Monitor the work environment to ensure a safe workplace; reporting hazards to the BOM in a timely manner
- Deliver customer satisfaction surveys to clients at the end of functions and events
- Collect information for post event reports
What we need from you- Minimum 2 years’ experience in Restaurant / Bar or Events related position, preferably within a hotel/hospitality environment
- Excellent time management and organisational skills with great attention to detail
- Ability to delegate, lead and motivate a team
- Flexible and adaptive working approach
- A friendly and professional manner with great conflict resolution and negotiation skills
- Flexibility – night, weekend and holiday shifts are all part of the job
- Excellent verbal and written communication skills, bilingual or multilingual language skills are advantageous
- Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
- Qualifications in Hotel Management and /or in F&B related field preferred, though not essential
- Bottom line is… You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve
Refer code: 2123951. Intercontinental - The previous day - 2024-05-04 18:27
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